Your new company
You will be joining a forward-thinking organisation delivering modern digital services that place users at the heart of every decision. Working within a collaborative and agile environment, you'll be part of a team that values innovation, continuous improvement, and challenging the status quo to create meaningful outcomes for users and stakeholders alike.
Your new role
We are seeking an experienced Service Designer (or experienced Interaction Designer) to support a Discovery phase engagement. This is a hybrid role based in Telford, requiring a commitment of 2 days per week on-site.
In this role, you will be responsible for:
- Researching users and user journeys to understand needs, behaviours, and pain points.
- Understanding business requirements and current service landscapes.
- Identifying constraints, dependencies, risks, and opportunities.
- Working closely with a wide range of stakeholders to align business and user outcomes.
- Creating clear problem statements and refining discovery scope.
- Documenting user needs, assumptions, and recommendations.
- Producing user journey maps and service blueprints to visualise current and future service experiences.
- Exploring options to address service challenges and improve user outcomes.
- Supporting the production of discovery findings and end-of-discovery reports.
- Visualising complex problem spaces and helping shape future service direction.
What you'll need to succeed
- Proven experience as a Service Designer or strong experience as an Interaction Designer.
- Experience working within the discovery phases of digital service delivery.
- Strong understanding of user-centred design and service design methodologies.
- Experience creating user journey maps, service blueprints, and other service design artefacts.
- Strong stakeholder management and workshop facilitation skills.
- The ability to translate research findings into actionable service improvements.
- Experience working within agile, multidisciplinary delivery teams.
- Excellent communication and documentation skills.
- Eligibility to obtain SC Clearance (candidates must be SC eligible).
What you'll get in return
- Competitive contract rate of £500 per day.
- Opportunity to work on a high-profile digital transformation programme.
- Exposure to complex service design challenges within a collaborative environment.
- The chance to influence and improve user-focused digital services.
- Work alongside talented multidisciplinary teams in a culture that values innovation and continuous improvement.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Digital Service Designer in Telford employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
