Your new company
You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good working understanding of SAP landscapes and integration rather than deep hands-on configuration or development expertise.
Your new role
As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery teams and suppliers, monitor service performance, lead high-priority incident activity and drive continuous service improvement.
Key responsibilities
Manage SAP services against contractual requirements, SLAs, KPIs and operational targets.
Lead and take ownership of high-priority SAP incidents.
Coordinate incident, problem and change management across the SAP environment.
Deliver accurate and timely service reporting.
Monitor performance and investigate variances against key metrics.
Manage supplier performance and service reviews.
Coordinate technical delivery functions and drive service improvements.
Support handover into production for new and changed services.
Manage financial performance, including budgets, forecasting, costs, profitability and margin.
Proactively manage operational and contractual risks.
Coordinate appropriate resources and capabilities across the service.
Establish and promote a continuous service improvement culture.
What you'll need to succeed
Essential skills and experience The successful candidate will need to demonstrate:
Strong SAP service or delivery management experience.
Experience across SAP ECC, SAP APO, SAP BW and SAP PI. (SAP SDM Jo...escription | Word)
A good understanding of SAP landscapes, integration and system dependencies. (SAP SDM Jo...escription | Word)
ITIL-based service management experience. (SAP SDM Jo...escription | Word)
Strong incident, problem and change management experience.
Experience working across multi-vendor or outsourced support environments. (SAP SDM Jo...escription | Word)
Supplier and stakeholder management experience.
Strong service reporting and analytical capabilities. (SAP SDM Jo...escription | Word)
Strong financial management experience, with demonstrable responsibility for budgets, forecasting/budgeting and cost/profitability management.
Experience managing operational and contractual risk.
The ability to understand technical issues, recognise dependencies and challenge technical teams ef...
SAP Service Delivery Manager employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
