Your new company
A rapidly growing and innovative organisation that works with some of the UK's leading businesses. With a collaborative culture, excellent training and clear progression opportunities, this business has built a strong reputation for developing graduate talent and promoting from within. Due to continued growth, they are seeking two ambitious graduates to join their customer support team.
Your new role
As a Customer Support Advisor, you will be responsible for supporting customers throughout their onboarding and accreditation journey. Acting as the first point of contact, you'll provide guidance via telephone and email, answer queries, build relationships and support customers through the completion of their applications.
This is a fast-paced, target-driven environment where outbound calling plays a key role. You will proactively contact customers, chase documentation, resolve queries and ensure applications progress efficiently. The role involves making approximately 40-50 outbound calls per day, so confidence on the telephone and strong communication skills are essential.
This position is offered on a temporary-to-permanent basis and therefore, applicants must be available to start immediately or have a notice period of no longer than one week.
The role operates on a hybrid basis from day one, with employees working two days per week in the Oxford office and three days from home. Full training and ongoing support will be provided whilst working within a collaborative and high-performing team.
What you'll need to succeed
This opportunity is exclusively open to graduates. The organisation has specifically requested applications from university graduates and will only be considering candidates who have completed a degree.
You will be an excellent communicator with strong interpersonal skills and enjoy building relationships with people from a variety of backgrounds. You'll be confident speaking on the phone, comfortable working towards targets and motivated by delivering a high level of customer service. You will be proactive, organised, resilient and eager to build a long-term career within a growing organisation.
What you'll get in return
This is an exciting opportunity for a graduate looking to gain experience within a growing and professional organisation on a full-time, 37.50 hour workin...
Customer Service Advisor in Oxford employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
