Your new company
An exciting opportunity for an experienced Account Manager to join a growing business and take ownership of key customer relationships. This role reports directly to the Customer Experience Director and includes line management of 1 direct report.
Your new role
You'll be responsible for building stronger existing customer relationships, improving the customer experience, coordinating customer projects and working with internal teams to drive customer satisfaction, retention and business growth.
What you'll need to succeed
You will have:
Proven experience managing customer relationships within a B2B environment
A background in Customer Experience, Customer Success, Account Management, Customer Service or Relationship Management
Experience using CRM systems to manage customer activity and drive improvements
Strong communication and stakeholder management skills
The ability to identify and resolve customer issues effectively
Experience coordinating projects, schedules or service delivery activities
Strong organisational and prioritisation skills
Commercial awareness with the ability to identify opportunities for customer growth and retention
Previous leadership or people management experience would be advantageous.
Desirable Experience:
Manufacturing, engineering, technical services or service-led industries
Customer journey improvement or customer experience initiatives
CRM implementation or process improvement project
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Account Manager - Existing Business in Otley employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
