We are currently recruiting for an experienced Specialist Support Coach to join a leading housing organisation, supporting customers with multiple and complex needs to sustain their tenancies, reduce risk and achieve positive, long-term outcomes.
This is a varied and rewarding role where you will manage your own specialist caseload, working closely with individuals who may be experiencing hoarding, self-neglect, mental health challenges, neurodiversity, substance misuse, domestic abuse or other complex circumstances.
The role
- Manage a caseload of customers with complex and multiple support needs.
- Complete comprehensive assessments and create tailored support plans.
- Provide ongoing 1:1 support to help customers sustain their tenancies and improve their wellbeing.
- Carry out home visits to assess needs, provide support and monitor progress.
- Work closely with local authorities, safeguarding teams, hoarding services and other external agencies.
- Coordinate multi-agency interventions and contribute to case conferences.
- Identify and manage safeguarding, tenancy and wider customer risks.
- Maintain accurate and confidential case records and monitor customer outcomes.
- Handle challenging and sensitive situations with empathy, professionalism and appropriate firmness.
About youWe are particularly interested in candidates with experience within housing, social care, supported housing, homelessness, tenancy sustainment or complex-needs support services. You should have demonstrable experience supporting individuals with multiple or complex needs, ideally including hoarding, self-neglect or tenancy-related risks.
You will need strong assessment, support-planning, risk-management and safeguarding skills, alongside the confidence to work collaboratively with multiple agencies. You'll also need to be comfortable managing emotionally demanding situations and working independently with a potentially high-risk caseload. Knowledge of housing law and tenancy enforcement, or training relating to hoarding, self-neglect or mental health interventions, would be advantageous but is not essential. An Enhanced DBS check is required, along with a full UK driving licence, access to a vehicle and the flexibility to travel as required by the role.
Why apply?This is a fantastic opportunity for someone passionate about supporting vulnerable individuals and tackling complex housing issues. You'll have the chance to make a tangible difference, working collaboratively with specialist services to help customers build greater stability and sustain their homes. This job is offering £19.57 per hour inclusive of holiday, paid on a weekly basis. This role is initially for 12 weeks, where they will then consider offering a permanent position to the right candidate.
Interested? Apply today or get in touch to find out more.
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Housing Support Officer in Norwich employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
