Your new company
Are you an experienced Credit Controller who enjoys building strong customer relationships while delivering excellent cash collection results? This is an exciting opportunity to join a growing and successful organisation where your communication skills, commercial awareness, and ability to resolve outstanding debt will directly contribute to business performance and customer satisfaction.
Our client is a well-established and growing business with a strong reputation for customer service and operational excellence. They are committed to investing in their people, supporting career development, and creating a positive and collaborative working environment. As part of a successful credit control finance team, you will play a key role in managing customer accounts, maintaining strong client relationships, and ensuring the timely collection of outstanding debt.
Your new roleReporting to the Credit Manager, you will take ownership of a ledger of customer accounts, proactively managing collection activities while delivering a professional and customer-focused service. Key responsibilities will include:
- Managing and maintaining a portfolio of customer accounts.
- Chasing outstanding debt through telephone, email, and written correspondence.
- Building strong relationships with customers to encourage prompt payment.
- Negotiating payment plans and resolving account queries.
- Monitoring aged debt and reducing overdue balances.
- Investigating and resolving invoice and payment disputes.
- Allocating cash and reconciling customer accounts.
- Producing aged debt and collection reports.
- Supporting credit risk management activities.
- Working closely with internal departments to ensure excellent customer outcomes
What you'll need to succeed
You will bring previous Credit Control or Accounts Receivable experience, alongside a proven track record of confident credit collections and debt recovery. You will also possess strong customer relationship management skills, excellent communication and negotiation abilities, with the confidence to hold professional conversations regarding outstanding balances.
In addition, you will demonstrate excellent organisational and problem-solving capabilities, strong attention to detail and accuracy, experience using finance systems and Microsoft Excel, and a proactive, resilient approach with the ability to work independently and manage competing priorities effectively.
What you'll get in return
The organisation offers flexible hybrid working of 3 days in the office (NR13) with 2 days working from home, 25 days holiday plus the bank holidays, a basic salary plus a yearly bonus. Contact Andy Jarman on for more details.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Credit Controller in Norwich employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
