Your new company A reputable Housing Association, which is dedicated to providing the highest level of customer service to its tenants.
Your new role
- To provide through multi-contact channels an exceptional customer experience to all our
customers in the following areas including but not limited to;- Repairs, maintenance and improvements;
- Rent payments & recovery;
- Choice-based lettings;
- Anti-social behaviour and other tenancy matters;
- New and future developments and sales;
- Complaints Resolution
- Damp Mould and Hazards
- To enter accurate details of the contact on our customer relationship management system as required so that the enquiry can be dealt with effectively.
- To maintain good working relationships with colleagues, contractors and outside agencies on all matters that relate to customer experience.
- To ensure all aspects of the service are carried out in a customer-focussed way in accordance with current legislation, regulation and recognised best practice.
- To deliver a service in line with service level agreements maintaining an up-to-date working knowledge of any service delivered through the contact centre.
- To routinely undertake a range of satisfaction surveys through various contact channels to capture customer satisfaction.
- To provide general clerical and administrative assistance which includes inputting and updating of information both computerised and otherwise;
What you'll need to succeed
- Demonstrable experience of working within a customer service environment
- Experience of use of IT systems
- Previous Customer Service or Call Centre experience
What you'll get in return the opportunity to join a fantastic team and organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Services Advisor - Four Month Contract in Northallerton employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
