A well-established and highly respected professional services organisation is seeking a Client Care Advisor to join its high-performing team. With a strong reputation for delivering exceptional client service, the business offers a supportive and collaborative working environment where employees are encouraged to develop their careers and achieve their full potential. Your New Role As a Client Care Advisor, you will be the first point of contact for new and existing clients, playing a vital role in delivering an excellent customer experience from initial enquiry through to handover to the legal team.Working as part of a busy Client Care Team, you will manage incoming enquiries, support the onboarding process for new clients, and ensure all necessary information and documentation is obtained accurately and efficiently. Your responsibilities will include: Handling inbound switchboard calls and directing enquiries appropriately. Speaking with prospective clients to gather claim information and secure instructions. Accurately updating and maintaining information within the case management system. Processing new claim referrals and conducting conflict checks. Managing incoming and outgoing correspondence, including scanning, filing and document management. Supporting clients through onboarding, including obtaining identification d...
Client Care Advisor in Norfolk employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
