End of Contract Operations Advisor12-month contract (Initially)
Hybrid working - 3 days in the office/ 2 days from home
About the role
We're looking for an End of Contract Operations Advisor to join our Customer Operations team.You'll support customers reaching the end of their vehicle finance agreement, helping them understand their options, coordinating vehicle returns and resolving outstanding cases. You'll work closely with retailers, suppliers and internal teams to deliver a smooth customer experience and fair outcomes.
What you'll be doing
- Contact customers approaching the end of their finance agreement and explain their available options.
- Manage vehicle return cases through phone, email and other communication channels.
- Take ownership of delayed or outstanding vehicle returns through to resolution.
- Process end-of-contract activities, including vehicle returns, purchases, transfers and applicable charges.
- Maintain accurate customer, vehicle and documentation records.
- Respond to queries from customers, retailers, suppliers and internal stakeholders.
- Identify and resolve customer concerns and complaints within required timescales.
- Work collaboratively with colleagues to deliver excellent customer service and meet operational targets.
What we're looking for
You'll be customer-focused, organised and confident, taking ownership of cases from start to finish.
You'll ideally have:
- Experience in customer service, operations or case management.
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- Good problem-solving and negotiation skills.
- Confidence managing multiple cases and priorities.
- The ability to work effectively in a busy environment.
- Experience in financial services, automotive operations or vehicle returns is desirable but not essential.
Interested?If you enjoy solving problems, supporting customers and taking ownership through to resolution, we'd like to hear from you.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
End of Contract Advisor in Milton Keynes employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
