Are you passionate about technology and enjoy solving complex problems for customers?
I'm currently supporting a global technology business in their search for a Technical Support Specialist to join their growing team.
This is an opportunity for someone who enjoys a blend of technical troubleshooting, customer interaction and product support, working with customers to diagnose issues, provide solutions and deliver an exceptional customer experience.
What you'll be doing:
- Providing technical support and troubleshooting assistance to customers
- Managing customer cases from initial enquiry through to resolution
- Investigating product, hardware and software-related issues
- Handling complex queries and escalations
- Supporting repair, warranty and replacement processes
- Working closely with internal technical, product and operational teams
- Maintaining accurate records using CRM and ticketing systems
- Contributing to process improvements and knowledge-sharing initiatives
We're keen to speak with people who have experience in:
- Technical Support
- Product Support
- Customer Support Engineering
- Consumer Electronics Support
- Telecommunications Support
- Gaming Hardware Support
- SaaS or Hardware Troubleshooting Environments
Any experience with the following would be particularly beneficial: Troubleshooting & Diagnostics, Zendesk, Salesforce or similar CRM platforms, Hardware or software support, Escalation management,Consumer technology products, Audio, gaming, electronics or technology sectors
You'll be:
- Customer-focused with excellent communication skills
- Naturally curious and analytical
- Comfortable troubleshooting technical issues
- Able to manage multiple priorities in a fast-paced environment
- Passionate about technology and delivering outstanding service
2 days a week on-site
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Technical Support Specialist in Marlow employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
