At a Glance
- Tasks: Help customers with ISA and savings queries, providing top-notch service and support.
- Company: Established financial services organisation in Manchester with a supportive culture.
- Benefits: Early finishes on Fridays, 22-27 days holiday, private healthcare, and regular social events.
- Other info: Enjoy a positive work environment with opportunities for career development.
- Why this job: Join a growing team and make a real difference in customers' financial journeys.
- Qualifications: Experience in customer service within financial services and strong communication skills.
The predicted salary is between 25110 - 30690 £ per year.
Hays are recruiting for an established financial services organisation who is looking for an experienced Customer Service Agent to join its growing operations team.
This is an excellent opportunity for someone with financial services experience, ideally including knowledge of ISAs or savings products, to develop their career within a supportive and knowledgeable environment.
You will play an important role in providing an efficient, accurate and customer-focused service, helping customers understand their accounts and supporting them in achieving their financial goal.
This is a permanent role, based in Manchester city centre, office-based. Hours: Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm
Your new role
Key responsibilities
- Managing customer enquiries relating to ISA and savings products by telephone and email
- Handling new account enquiries and providing clear product information
- Supporting the onboarding of new customers
- Helping to retain Trust Fund customers and discussing available reinvestment options
- Maintaining accurate and compliant customer records
- Providing clear and professional guidance on customer accounts
- Working collaboratively with colleagues to improve the customer experience
- Developing your product knowledge and taking on additional responsibilities as you progress
- What you'll need to succeed
You will ideally have
- Previous customer service experience within financial services
- Knowledge of ISA products, savings accounts or a similar financial product area
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- A proactive and positive approach
- A calm, patient and empathetic manner
- A genuine interest in delivering excellent customer service
- What you'll get in return
The organisation offers a supportive working environment alongside a comprehensive benefits package, including:
- Early finish every Friday
- Birthday wellbeing day
- 22 days' holiday, increasing to 27 days with service
- Three additional days off over Christmas
- Bank holidays
- Private healthcare following probation
- Employee Assistance Programme
- Workplace pension
- Reward and recognition schemes
- Regular social events
- Inclusive employee networks
- Positive working environment
- What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
Customer Service Agent (ISAs & Savings) in Manchester employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (ISAs & Savings) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Specialist Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Specialist Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent (ISAs & Savings) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Specialist Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hays Specialist Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Specialist Recruitment Limited Careers!
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
