*A great client of ours - we have placed several very happy candidates here, including their wonderful Client Services Manager!*
Our client, a Global Manufacturer of high quality digital wireless headset systems, are looking to recruit a personable, articulate Client Services Executive to join their fun, sociable business. Based in a fantastic London HQ (with all lunches paid for and a 2.00pm Friday finish!), this is an incredible opportunity for the right candidate.
Our client have been established for over 30 years and primarily sell their solutions into the Healthcare, Retail, Hospitality and Community sectors (with some incredibly well-known clients in their portfolio!). Their market-leading products are developed with very creative design and high-quality materials that meet the needs of their wide/diverse customer community. Due to their continued success/growth, they are now actively seeking the perfect candidate to join their B2B Customer Service function. In a nutshell, your responsibilities will include:
- Acting as the first point of contact for B2B clients over the phone/email
- Offering an exceptional service to all clients
- Handling in excess of 50 daily queries
- Dealing with queries ranging from product performance to delivery/quality issues
- Offering a very proactive CS approach (alerting customers of any issues prior to situation, etc)
- Working to a range of CS KPI's
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Minimum 12 months' experience of handling inbound B2B Customer Services queries
- Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions
- Genuine desire to provide an incredible experience to customers
- Fun, sociable personality
In addition to a very competitive salary, our client are also offering the following:
- Amazing progression opportunities as the company continues to scale (a very exciting time to be joining!)
- Amazing working hours: Monday - Thursday: 8.30am - 5.30pm / Friday: 8.30am - 2.00pm
- Free lunches every day!
- Fun, sociable office culture
Our client are looking to move very quickly in securing the perfect candidate, so any interested candidate(s) are urged to apply at their earliest convenience!
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B2B Client Services Executive in London employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
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Hays Specialist Recruitment Limited Careers Recruitment Team
