Repairs, Voids and Maintenance Area Manager/ Delivery ManagerLocation: East Midlands
Salary: £50468 + Van with fuel card.
Work Pattern: On site/ in office/ WFH 1 day per week
Property Care within a large housing association are looking for a passionate and experienced Repairs, Voids and Maintenance Area Manager/ Delivery Manager to lead a team of multi-skill trade operatives (14) in delivering safe, efficient, and customer-first property repairs and maintenance services across Leicestershire, Nottinghamshire and South Lincs surrounding areas.This is your opportunity to make a real difference-ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role mattersReporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience.You'll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they escalate.With customers and our values at the heart of every decision, you'll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes.Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations.
What you'll be doing* Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency. * Champion a customer-first approach-owning service delivery and resolving complaints early. * Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework. * Ensure compliance with Awaabs Law, HSEQ and regulatory standards. * Contractor management. * Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals. * Collaborate across teams and with contractors to deliver joined-up services. * Promote sustainability goals and responsible resource use. * Support change by communicating clearly, building resilience and helping the team adapt. * Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
What you'll bring* Strong technical knowledge of property maintenance and building compliance * Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS * Proven experience in leading teams in a housing/ construction environment and driving service improvements, in both or either a responsive repairs or voids maintenance delivery * A collaborative, inclusive leadership style with a focus on coaching and development * Confidence in using digital systems and promoting data best practicesYou'll be measured on success by:* 95% of repairs and voids completed within target * 85% first-time fix rate * 95% customer satisfaction with repairs and estates * High employee engagement and low voluntary turnover * Delivery of improvements, cost-efficiency, and sustainability outcomes.
Why join us nowThis is more than a management role. It's an opportunity to shape local service delivery, lead a high-performing team, and make a real difference to the customers who live in our homes. As we continue to evolve, you'll play a key role in embedding our operating model, driving service excellence, and ensuring we deliver safe, efficient, and customer-focused repairs and maintenance services across your locality.This role involves regular travel across your locality, so a full UK driving licence is essential.As this is a customer facing role, a DBS check will be required as part of our pre-employment vetting process.This role is locality based, so you will need to live in this area.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Benefits
Van with fuel card
28 days holiday + BH and option to buy/sell 5 days
12% pension contribution matched
Medi cash scheme
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Repairs Manager - Void Social Housing in Leicester employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
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