At a Glance
- Tasks: Support employers, manage accounts, and deliver exceptional customer service.
- Company: A national organisation shaping the future of UK industry.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in customer operations.
- Qualifications: Confident communicator with excellent customer service skills and IT literacy.
The predicted salary is between 28784 - 28784 £ per year.
JOB LOCATION: Just outside Kings Lynn (own car is preferable)
JOB TYPE: Fixed term contract
JOB DURATION: 18 months
JOB SALARY: £28,784 per year
JOB HOURS: 9-5, Monday to Friday
JOB WORKING: 100% in the office, not working from home.
Your new company: Our client is a well-established national organisation whose work helps shape the future of the UK industry. Supporting tens of thousands of employers across the sector, they are committed to improving skills, developing talent and helping businesses thrive. Following the launch of a significant operational programme, they are expanding their specialist customer operations team and are looking for motivated individuals who enjoy building relationships, solving problems and delivering exceptional customer service.
Your new role: In this job, you will play a key role in supporting employers through every stage of a recognised industry process. You will be responsible for managing customer accounts, maintaining accurate information and providing professional support and guidance on technical matters. This is a varied position that combines research, investigation and customer engagement. Around half of your time will be spent researching and verifying company information using external resources, while the remainder will be focused on speaking directly with customers to discuss account information, process improvements and outstanding accounts.
- Managing and maintaining customer accounts and records.
- Registering new customers and updating customer information.
- Supporting reporting, assessment and collection activities.
- Delivering outstanding customer service across multiple communication channels (phone, email, Teams).
- Investigating and resolving customer queries and disputes.
What you'll need to succeed: To be successful in this role, you will be a confident communicator with excellent customer service skills and the ability to build effective relationships with a wide range of stakeholders. You will be comfortable handling the occasional challenging conversation, resolving problems and taking ownership of customer enquiries through to completion. You'll need to be IT literate and confident with customer databases, Excel, Outlook and Word.
What you'll get in return:
- £28,784 starting salary
- 25 days annual leave plus bank holidays
- Generous pension scheme with up to 9% employer contribution
- Life assurance (4x salary)
- Free on-site parking
- Two paid volunteering days each year
- 24/7 GP service
- Employee Assistance Programme
- Professional development opportunities and funded qualifications
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Operations Co-Ordinator in King's Lynn employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Co-Ordinator in King's Lynn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Specialist Recruitment Limited Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Specialist Recruitment Limited Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Co-Ordinator in King's Lynn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Specialist Recruitment Limited Careers.
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Specialist Recruitment Limited Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Specialist Recruitment Limited Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
