At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and live chat.
- Company: Join a respected organisation supporting the construction sector with a collaborative culture.
- Benefits: Enjoy 25 days holiday, generous pension, professional development, and paid volunteering days.
- Other info: Hybrid working after training, with excellent career growth opportunities.
- Why this job: Make a real difference in customer service while growing your career in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24649 - 30127 £ per year.
JOB LOCATION: Kings Lynn - own car essential
JOB TYPE: Fixed Term Contract
JOB DURATION: 8 months with possibility for extension or even permanent
JOB HOURS: 35 hours per week, Monday to Friday
JOB SALARY: £25586 per year
JOB WORKING ARRANGEMENTS: Hybrid once trained - 2/3 days in the office
START DATE: October & November 2026
Your new company: We are very proud to be the exclusive partner to this respected organisation that plays an important role in supporting the construction sector, helping to ensure the industry has a skilled, competent and inclusive workforce for both current and future needs. The organisation is customer-focused, collaborative and committed to delivering positive outcomes across the industry, and we're helping them recruit into this brand new team.
Your new role: As a Customer Operations Adviser, your job will be the first point of contact for customers, providing friendly, efficient and solutions-focused support across phone, email and live chat. You will take ownership of customer enquiries, resolve issues confidently and help ensure every interaction is handled professionally, accurately and with care. The role will involve processing customer requests through internal systems, following clear procedures, maintaining accurate CRM records and ensuring quality standards, GDPR and compliance requirements are met. You will also work closely with colleagues, sharing knowledge, supporting the wider team and contributing ideas to help improve the service provided. This is a varied role within a busy contact centre environment, so flexibility and a positive, proactive approach will be important. The job is based just outside Kings Lynn on a hybrid basis, with office attendance expected 2-3 days per week. For induction and training, you will be required to work on-site for the first month before moving to hybrid working, subject to line manager discretion and business needs.
What you'll need to succeed: You will need previous experience in a customer service or contact centre environment, along with strong communication and interpersonal skills. You will be confident working in a fast-paced, multichannel setting and able to manage enquiries with accuracy, professionalism and attention to detail. You will also need good organisational and multitasking skills, a working knowledge of Microsoft Office applications and a genuine commitment to delivering inclusive, respectful customer service. Experience using CRM systems will be advantageous, but is not essential.
What you'll get in return: This is a rare opportunity to get into an organisation that lots of people want to work for and really love! As well as a good salary for the area and responsibilities, you will also get 25 days' holiday plus bank holidays, 3 days' Christmas shutdown (so you never have to negotiate time off at Christmas again!), a generous pension scheme with up to 9% employer contribution, life assurance, free and convenient on-site parking, 2 paid volunteering days per year, 24/7 GP services, professional development, funded training qualifications and access to an Employee Assistance Programme.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Customer Adviser in King's Lynn employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in King's Lynn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Specialist Recruitment Limited Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Specialist Recruitment Limited Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Adviser in King's Lynn
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Specialist Recruitment Limited Careers.
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Specialist Recruitment Limited Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Specialist Recruitment Limited Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
