Your new company
Are you a commercially minded Web Merchandiser with an exceptional eye for detail and a passion for improving online product performance? This is an exciting opportunity to join a fast-moving eCommerce team, take ownership of products across multiple Shopify stores and directly influence how customers discover, engage with and purchase products online.
You will join a collaborative and commercially focused eCommerce environment where accuracy, organisation and insight are central to delivering an effective online customer experience. Working closely with Buying, Commercial, Marketing and eCommerce colleagues, you will help ensure that new and existing products are presented accurately, launched successfully and positioned to support wider commercial objectives.
Your new role
As Web Merchandiser, you will manage and maintain products across multiple Shopify stores, ensuring that product titles, descriptions, specifications, imagery, pricing, variants and categorisation are accurate and consistent.
You will merchandise product ranges to improve product discovery, ensure new products are ready to launch in line with stock availability and commercial plans, and regularly review existing products to identify opportunities to improve their online presentation. You will also identify and resolve product setup, content and merchandising issues across the websites.
A key part of the role will involve reviewing product, brand and category performance. You will identify bestsellers, emerging trends and under performing products, investigate changes in sales performance and provide clear recommendations to improve product visibility and sales. You will also contribute to regular reporting and use data and insight to support trading and marketing decisions.
Working across the business, you will maintain visibility of new products, expected arrival dates, upcoming launches and changes to existing ranges. You will plan product builds in advance, gather the information and assets required for launch, and keep relevant stakeholders informed about launch readiness.
What you'll need to succeed
To succeed in this Web Merchandiser role, you will need:
- Previous experience in eCommerce, online merchandising or product management
- Excellent attention to detail and a strong commitment to accuracy
- Strong organisational skills, with the ability to manage multiple products and deadlines
- Commercial awareness and an interest in understanding product performance
- Confidence working with sales data and identifying trends
- Good spreadsheet skills, particularly in Microsoft Excel
- Strong written communication skills
- The ability to work independently while collaborating effectively across multiple teams
- A proactive approach to identifying issues, opportunities and potential improvements
- The confidence to work effectively within a fast-moving eCommerce environment
Experience using Shopify or Shopify Plus would be advantageous, as would experience managing large online product catalogues or working with website analytics, reporting and product performance tools. An understanding of online merchandising principles, including product sorting, collections, cross-selling and product discovery, would also be beneficial.
You will be naturally organised, curious about why products succeed or under perform, and confident challenging how products are presented online. Most importantly, you will take ownership of your area, communicate confidently with stakeholders and proactively identify where attention or improvement is required.
What you'll get in return
- Salary of £30,000 - £32,000 per annum, dependent on experience.
- 30 days' holiday, including bank holidays, increasing with service.
- Life insurance.
- Cashback healthcare plan.
- Retail and high-street discounts.
- Discounts on company products.
- Cycle to Work Scheme.
- Additional enhanced benefits with service, including access to a company caravan and enhanced family-friendly benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jessica Dando now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Web Merchandiser in Guildford employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Web Merchandiser in Guildford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hays Specialist Recruitment Limited Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hays Specialist Recruitment Limited Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hays Specialist Recruitment Limited Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hays Specialist Recruitment Limited Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hays Specialist Recruitment Limited Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
