Complaints Officer in Eastleigh

Your new company
A large housing provider who owns and manages homes and various community assets, serving customers across the South of England.
Your new role

• Resolving customer complaints, both orally and in writing, in a timely manner.
• Supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
• Communicate your findings and outcome to our customers and stakeholders, clearly and concisely, constructing a strong oral and written case.

What you'll need to succeed

• Experience of working in a complaints or outbound sales role.
• Excellent written communication skills (spelling, grammar, punctuation) and ability to distil a message clearly and succinctly.
• Ability to show initiative and make appropriate decisions, whilst acting sensitively and fairly.
• Customer focused, with a polite and empathetic telephone manner.
• A good working knowledge of Microsoft Office packages, including Outlook, Word and Excel.
• Ability to analyse complex complaints and customer feedback issues and evidence findings.

What you'll get in return

• Hybrid working once training is complete (3 days in office)
• £16.06 per hour
• 3 month temporary role
• 8:30am to 5pm (Monday to Friday)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk