Scheme Manager - Chester

Housing& Customer Services Coordinator (SCHEME MANAGER) - Older people's Services Chester | 3-Month Temporary Contract via Hays | Potential to Extend | 35 Hours Per Week

Your New company

You'll be joining a respected social housing provider with a strong Reputation for delivering high-quality services to older residents across the Region.

Their Older People's Services are entering an exciting period of Development, with a renewed focus on proactive housing management, customer Wellbeing and service excellence.

You'll be part of a supportive, collaborative A team that values customer-first thinking, strong communication and a hands-on approach.

This organisation prides itself on creating safe, well-managed Environments where older residents can thrive - and you'll play a key role in Making that happen.

Your New role

As Housing & Customer Services Coordinator, you will deliver high-quality, Customer-focused housing management within a retirement living scheme in Chester.

This is a varied, fast-paced Role where you'll be the face of the service on-site, ensuring customers receive Responsive support and the scheme operates safely and efficiently.

Your Responsibilities will include

• Managing allocations and lettings in line with procedures, meeting void targets and maximising income
• Attending local authority allocations panels and liaising with care teams and key partners
• Ensuring health, safety, wellbeing and safeguarding responsibilities are met across the site
• Maintaining a regular on-site presence, identifying and resolving housing or wellbeing concerns
• Delivering tenancy management, including enforcement and investigating ASB through to resolution
• Completing risk assessments, incident reporting and ensuring compliance with procedures
• Working closely with asset management to monitor repairs and keep customers updated
• Managing purchase orders and invoices promptly and accurately
• Supporting resident engagement, including arranging and leading service user meetings
• Responding to informal complaints within the required timescales
• Promoting effective partnership working with local authorities, care providers and third-party agencies
• What You'll need to succeed
• Knowledge of housing management legislation and tenancy management principles
• Experience delivering excellent customer service
• Ability to travel easily between sites in a reactive role
• Strong communication skills and confidence in engaging with diverse customers
• Excellent attention to detail and strong administrative capability
• Ability to work autonomously while contributing to a wider team
• Experience in Over 55's Housing or sheltered/retirement living services
• Resilience, adaptability and a customer-first mindset
• What You'll get in return
• Weekly pay
• Access to Hays temporary worker benefits and support
• Opportunity to gain experience as a respected social housing provider
• Potential for the contract to be extended based on performance and service needs
• This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer-focused team culture.

What You need to do it now.

If you're interested in this role, click 'apply now' to forward an up-to-date Copy of your CV, or call us now.

If This job isn't quite right for you, but you are looking for a new position, Please contact us for a confidential discussion about your career.

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