At a Glance
- Tasks: Handle customer enquiries via phone and email, ensuring efficient resolution.
- Company: Well-established organisation in Cheadle with a focus on excellent customer service.
- Benefits: Competitive hourly rate of £13, holiday pay, and weekly pay.
- Other info: Immediate start in a fast-paced environment with opportunities for skill development.
- Why this job: Gain valuable experience in a supportive team while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13 - 13 £ per hour.
Your new company
This is a well-established organisation based in Cheadle, and they are looking to bring in temporary support for their busy Customer Experience team.
Operating within a fast-paced environment, they pride themselves on delivering an excellent service to their business customers and maintaining strong relationships with clients.
Your new role
As a Customer Experience Support Adviser, you will be responsible for handling a variety of customer enquiries via both phone and email.
You will support customers with order amendments, delivery updates, stock availability queries and general account enquiries.
Working closely with the wider team, you will ensure customer requests are resolved efficiently while maintaining accurate records on the internal system.
This is a varied role requiring strong communication skills, attention to detail and the ability to manage multiple tasks throughout the day.
- What you'll need to succeed
- You must be immediately available and get to the office in Cheadle
- Previous experience in a customer service, customer support or administration role.
- Excellent communication skills, both written and verbal.
- Confidence speaking with customers over the phone and handling email correspondence.
- Strong attention to detail and accuracy when processing information.
- Good IT skills and the ability to learn new systems quickly.
- A proactive and organised approach with the ability to prioritise a busy workload.
Experience within a B2B customer service environment would be advantageous.
- What you'll get in return
- Immediate temporary opportunity with a reputable business.
- Friendly and supportive team environment.
- Valuable experience within a customer-focused organisation.
- Opportunity to develop your customer service and administrative skills within a busy commercial environment.
- Competitive hourly rate of £13 per hour plus holiday pay and weekly pay through Hays.
- What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
Temporary Customer Service Adviser in Cheadle employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Adviser in Cheadle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Specialist Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Specialist Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Customer Service Adviser in Cheadle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Specialist Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hays Specialist Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Specialist Recruitment Limited Careers!
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
