At a Glance
- Tasks: Lead user research to enhance public digital services and influence design decisions.
- Company: Join a dynamic team focused on user-centred design in Cardiff.
- Benefits: Competitive daily rate, hybrid working, and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of digital services while championing user needs.
- Qualifications: Experience in user research and strong analytical skills required.
The predicted salary is between 57036 - 69710 £ per year.
We're looking for an experienced User Researcher to join a multidisciplinary User Centred Design team, working on the development and improvement of important public facing digital services. This is a great opportunity to take ownership of user research across both new and existing services, turning customer feedback and research into actionable insight that directly influences service design and delivery.
You'll work alongside user researchers, service and interaction designers, digital specialists, operational teams and subject matter experts, ensuring the voice of the user is at the heart of decision making.
Key Responsibilities:
- Lead the planning and delivery of user research across digital and operational services
- Recruit research participants and prepare research plans, discussion guides and supporting materials
- Moderate user research sessions using a range of qualitative research techniques
- Collate and analyse user feedback, identifying themes, behaviours and opportunities for improvement
- Turn research findings and data into clear, actionable insights
- Present findings to stakeholders and help teams develop a deeper understanding of users and their needs
- Work closely with service designers, digital teams and service owners throughout the design and delivery lifecycle
- Ensure user needs and customer insight are represented throughout service design and decision making
- Support journey mapping, co-design, prototyping and usability testing activities
- Champion User Centred Design principles and help build UCD capability across the wider organisation
- Identify opportunities to improve existing services based on research, feedback and customer insight
What you'll need to succeed:
- Strong experience delivering end-to-end user research, ideally within digital services
- Experience planning and facilitating qualitative user research
- Strong ability to analyse research and customer feedback and translate findings into actionable recommendations
- Experience communicating research findings to both technical and non-technical stakeholders
- A good understanding of User Centred Design (UCD) and service design principles
- Experience working within multidisciplinary teams across digital, operations and business functions
- Strong stakeholder engagement and communication skills
- Ability to work across multiple projects and adapt to changing priorities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
User Researcher Contract in Cardiff employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
