At a Glance
- Tasks: Lead a customer-focused IT service desk and manage day-to-day IT support services.
- Company: Dynamic organisation based in Cardiff with a focus on innovation.
- Benefits: Earn up to £400 per day, enjoy hybrid working, and gain valuable experience.
- Other info: Immediate start with opportunities for professional development.
- Why this job: Make a real impact by improving IT services and leading a talented team.
- Qualifications: Experience in managing IT Service Desk and strong leadership skills required.
An organisation based in Cardiff.
The Service Delivery Manager will lead and maintain the customer-focused IT service desk and manage the second line team responsible for delivering day-to-day IT support services. They will manage the delivery of third-party provided services and implement IT projects with accountability for IT service delivery.
Responsibilities:
- Led and managed Service Desk and IT Operations teams, overseeing workload planning, performance management, recruitment, training, and professional development.
- Owned end-to-end IT service delivery, ensuring high service levels, effective incident management, continual service improvement, and operational excellence.
- Implemented and maintained ITIL-aligned processes, service reporting, asset management, software licensing compliance, and audit requirements.
- Managed key third-party suppliers, service contracts, and stakeholder relationships, ensuring effective communication between business users and IT teams.
- Produced business cases, operational documentation, and service review reports while driving efficiency improvements and service enhancements.
- Supported the transition of new technologies into operational support, collaborating with technical and business stakeholders to align IT services with organisational objectives.
- Championed customer service excellence, equality and diversity, staff wellbeing, health and safety, and continuous improvement across the IT function.
What you'll need to succeed:
- Proven experience managing an IT Service Desk or IT Support function.
- Strong service management and operational leadership skills.
- Experience working within ITIL-based environments.
- A track record of driving service improvement and managing service performance.
- Excellent stakeholder management and communication skills.
- Experience leading and developing technical support teams.
What you'll get in return:
- Hybrid Working.
- Up to £400 Per Day, Inside IR35.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Delivery Manager in Cardiff employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Specialist Recruitment Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Hays Specialist Recruitment Limited Careers
Let's not forget to apply directly through the Hays Specialist Recruitment Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Specialist Recruitment Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Specialist Recruitment Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
