Customer Field Service Advisor in Cardiff

Your new role

• Be the first point of contact for Customer Field Services, primarily through telephone contact, managing inbound and outbound enquiries across the Metered Billing and Change in Usage customer journeys.
• Create accurate and complete customer cases where further investigation is required, capturing the right information from the outset to support effective case progression.
• Recognise when more complex investigation or ongoing case management is required, making an effective hand-off to a Customer Field Services Case Officer or appropriate specialist team.

What you'll need to succeed

• Confident and comfortable speaking with customers over the phone.
• Demonstrate previous contact centre experience.
• Have strong verbal and written communication skills.
• Computer-literate and comfortable working across different systems.
• Must pass a DBS check
• Available to cover operating hours of 8am-6pm, Monday to Friday, working across a four-week shift rotation.
• Access to your own vehicle would be preferred but not essential.

What you'll get in return

• £13.91 per hour
• 6 month temporary role
• Staff parking
• DBS check is covered by the agency
• Hybrid working once training is completed.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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