Job Overview:We are seeking a proactive and customer-focused Helpdesk Administrator to join a busy facilities management team based at Bracknell. You will act as the first point of contact for facilities-related enquiries, supporting site operations, managing service requests, coordinating contractor activities, and ensuring high levels of customer service while maintaining compliance across the site.
- Location: Bracknell
- Salary: £30,000 per annum
- Contract Length: Temporary contract until 31/01/2027
- Start Date: ASAP
Key Responsibilities
- Monitor and respond promptly to facilities management helpdesk requests.
- Log and manage service requests through the CAFM system, ensuring accurate records are maintained.
- Provide support and guidance to clients regarding FM processes and procedures.
- Coordinate subcontractor callouts and supplier visits across the site.
- Maintain regular communication with customers, providing updates on outstanding work orders.
- Support statutory compliance activities, audits, inductions, and Authority to Work (ATW) processes.
- Produce accurate management reports and assist operational teams with administrative requirements.
Key Requirements
- Previous experience within a customer service, helpdesk, or administration environment.
- Experience working within Facilities Management or a similar operational setting.
- Strong working knowledge of Microsoft Office applications.
- Excellent organisational skills with strong attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Experience using CAFM systems and knowledge of compliance or facilities processes would be advantageous.
Additional Information
- Working Hours: Monday to Friday, 08:00 to 17:00 (45 hours per week).
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Helpdesk Administrator in Bracknell employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
