At a Glance
- Tasks: Lead and improve supported housing services, ensuring quality support for residents.
- Company: Join a growing provider dedicated to safe accommodation and positive outcomes.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity for career growth in a dynamic and impactful environment.
- Why this job: Shape the future of supported housing and empower individuals towards independence.
- Qualifications: Management experience in supported housing or related fields is essential.
The predicted salary is between 40000 - 40000 £ per year.
Your new company
You will be joining a growing supported housing provider that delivers safe accommodation and person-centred support to individuals with a range of housing and support needs.
The organisation is committed to delivering high-quality services that promote independence, tenancy sustainment and positive outcomes for residents.
As its services continue to develop, the provider is looking to strengthen its relationships with local authorities, charities, homelessness services and other commissioning partners.
Your new role
As Service Manager, you will provide operational and strategic leadership across the organisation's Supported Exempt Accommodation Service.
You will oversee service quality, performance and compliance, ensuring residents receive meaningful housing-related support and that accommodation is managed safely, effectively and consistently.
A significant focus of the role will be strengthening and diversifying the service's referral pathways.
You will build productive relationships with local authority housing options and homelessness teams, charities, voluntary organisations and commissioners, developing sustainable professional referral routes alongside existing self-referral arrangements.
You will review and improve referral, assessment and placement processes, ensuring eligibility criteria are clear, referrals are assessed consistently and placements are appropriate for each individual's needs and level of risk.
Further responsibilities will include
- Providing visible and effective leadership to the service team.
- Overseeing support planning, safeguarding, risk management and case recording.
- Monitoring service performance, occupancy, referral activity and resident outcomes.
- Ensuring residents receive person-centred, strengths-based and trauma-informed support.
- Managing complex or high-risk cases and providing guidance to employees.
- Developing relationships with external partners and representing the organisation at relevant meetings and forums.
- Leading quality assurance activity and preparing the service for audits, inspections and commissioner reviews.
- Ensuring effective coordination between support delivery, housing management and property operations.
- Reviewing incidents, complaints and resident feedback to identify learning and service improvements.
- Supporting the sustainable growth and continued development of the service.
- What you'll need to succeed
To succeed in this position, you will have management or leadership experience within supported housing, supported exempt accommodation, homelessness, housing-related support or a closely related service.
You will understand the needs of people who may be homeless, at risk of homelessness or experiencing multiple and complex needs.
You will also recognise the importance of delivering meaningful support that promotes independence, tenancy sustainment and planned move-on.
You will ideally demonstrate
- Experience of managing or improving referral, assessment and allocation processes.
- A track record of developing relationships with local authorities, charities, commissioners or other referral agencies.
- Strong knowledge of safeguarding, risk assessment and support planning.
- Experience of managing and developing employees while promoting a positive and accountable service culture.
- An understanding of the relationship between housing management and housing-related support.
- Experience of quality assurance, auditing, compliance and continuous improvement.
- The ability to monitor performance and produce clear management information.
- Confidence managing complex cases, safeguarding concerns and operational risks.
- Excellent communication, partnership-building and stakeholder-management skills.
- The ability to balance strategic service development with day-to-day operational leadership.
You will be proactive, solutions-focused and committed to delivering high-quality services.
You must also be confident representing the organisation externally and building trusted relationships with senior stakeholders and referral partners.
An enhanced DBS check will be required for this position.
What you'll get in return
You will have the opportunity to take a leading role within an organisation committed to providing safe accommodation and achieving positive outcomes for residents.
The position offers a varied balance of operational leadership, service improvement and strategic partnership development.
You will have the autonomy to strengthen referral pathways, improve systems and processes, develop external relationships and influence the future direction of the service.
You will also receive
- A competitive salary of £40,000
- Ongoing opportunities for professional development.
- The opportunity to make a meaningful difference within supported housing.
- A permanent, full-time position within a growing organisation.
- What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
Housing Service Manager in Birmingham employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Service Manager in Birmingham
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We think you need these skills to ace Housing Service Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hays Specialist Recruitment Limited Careers. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
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Tailor Your Documents to the Role:For a full-time role like Housing Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
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How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hays Specialist Recruitment Limited Careers. Sharing personal stories or insights can really make us stand out.
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