Join a leading independent technology and services provider as a 2nd line IT support!
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Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering excellent customer service across a Microsoft-based enterprise environment.
Location: Barrow-in-Furness, LA14 1AF
Contract: 01 Dec - 03 May
Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).
Hours: 37.5 hours a week. Monday-Friday. .
Key Responsibilities
- Undertake incident and request tasks.
- Possess 2nd line responsibility for resolving incidents to SLA.
- Maintain a 2% incident per month target.
- Be responsible for the completion of assigned works within allocated timeframes.
- Undertake Project Tasks, supporting both internal and external Project Managers.
- Undertake Non Standard Requests tasks to agreed timescales.
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Install & configure software and hardware.
Skills & Experience
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings.
- Proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable.
- Basic level understanding in SCCM/Active Directory.
- Working knowledge of IT service models.
- Networks experience including LAN/WAN/vLAN and Wi-Fi technologies.
- Understanding of DHCP, DNS/WINS, PXE and VPN/remote connectivity.
- Appreciation of the Microsoft Exchange environment.
- Email client configuration experience.
- MS Outlook knowledge.
- Experience with instant messaging tools and general email etiquette.
- Computer peripherals experience including printers (including MFDs), display screens, docking stations, port replicators, cameras and scanners.
- Working knowledge of IT Service Management (ITSM) software (ServiceNow).
- Excellent customer interface and customer service skills.
- Flexibility with working hours when needed.
- Full UK Driving Licence. xgikmsk
- SC Cleared or willing to undertake SC Clearance.
Additional Information:
2nd Line Support Engineer in Barrow in Furness employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
