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For Companies At a Glance
- Tasks: Manage IT service requests and support ongoing projects in a school environment.
- Company: Join a supportive secondary school team in Bacup, East Lancashire.
- Benefits: Competitive daily rate and continuous support from your dedicated Hays Consultant.
- Why this job: Gain hands-on experience in IT while working in an educational setting with a welcoming team.
- Qualifications: Significant first line IT support experience, ideally in face-to-face environments.
- Other info: Position starts on January 6th and offers opportunities to learn new technologies.
The predicted salary is between 24000 - 36000 £ per year.
Your new company
This secondary school is based in the Bacup area, on the outskirts of East Lancashire, and they have approached Hays seeking an IT Technician to join their team on a temporary basis to provide interim cover. The school is easily accessible via the M65 and M62, as well as having good public transport links, and you will be joining a supportive and welcoming team where you will also have support from the wider central IT team.
Your new role
Reporting to the Business Manager, you will be responsible for managing all IT service requests on site, as well as supporting the delivery of ongoing projects and upgrades on site, working alongside central IT colleagues. On a daily basis, you will be managing and resolving IT requests from both pupils and staff, where the requests could relate to hardware, software, or bespoke technologies and systems, always ensuring you are providing a high level of customer service. Duties will include the upgrading and installation of software, installation and building of hardware, managing all printers and AV equipment and supporting them with interactive whiteboards and educational technologies. You will become an integral part of the support team here, where you will have the opportunity to both utilise and further develop your skills and experience, as well as gain experience working in an educational setting.
What you’ll need to succeed
In order to be successful in securing this position, you will have significant first line IT support experience, ideally having worked in a face-to-face environment, providing on-site support to end users. You will have experience supporting both hardware and software, with experience working in the education sector as advantageous. You will be available to start this position on the 6th January and be able to continue on an ongoing basis.
What you’ll get in return
In return, you will be paid a competitive daily rate for this IT Technician/IT Engineer position and will be joining a supportive team, where you will have the opportunity to learn new technologies and systems. You will also be supported by your dedicated Hays Consultant who will be available to handle any queries and ensure you are kept in continuous work.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)
IT Technician employer: Hays Specialist Recruitment - Education
Contact Detail:
Hays Specialist Recruitment - Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarize yourself with the specific IT systems and technologies used in educational settings. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in providing face-to-face IT support, especially in a school or educational environment. Be ready to share specific examples of how you resolved issues and supported users effectively.
✨Tip Number 3
Prepare to discuss your approach to customer service, as this role emphasizes high-quality support for both staff and students. Think of scenarios where you went above and beyond to assist users.
✨Tip Number 4
Since the position starts on January 6th, make sure to express your availability clearly during the application process. Being ready to start immediately can give you an edge over other candidates.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your first line IT support experience, especially any roles where you provided face-to-face support. Mention specific examples of hardware and software issues you've resolved.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Focus on your ability to manage IT service requests and your experience in an educational setting if applicable.
Showcase Customer Service Skills: Since providing a high level of customer service is crucial for this role, include examples of how you've successfully assisted end users in previous positions.
Express Enthusiasm for the Role: In your cover letter or application message, express your excitement about the opportunity to work in a supportive educational environment and your eagerness to learn new technologies.
How to prepare for a job interview at Hays Specialist Recruitment - Education
✨Showcase Your IT Support Experience
Be prepared to discuss your previous experience in first line IT support. Highlight specific examples where you successfully resolved hardware and software issues, especially in a face-to-face environment.
✨Demonstrate Customer Service Skills
Since this role involves supporting both pupils and staff, emphasize your ability to provide excellent customer service. Share instances where you went above and beyond to assist users with their IT needs.
✨Familiarize Yourself with Educational Technologies
Research common educational technologies and systems used in schools, such as interactive whiteboards and AV equipment. Showing knowledge in this area will demonstrate your readiness to support the school's specific needs.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the school's IT infrastructure and ongoing projects. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
