At a Glance
- Tasks: Provide empathetic support to customers facing domestic abuse and manage their cases.
- Company: A North West housing association dedicated to supporting vulnerable individuals.
- Benefits: Competitive pay, holiday accrual, and potential for a permanent role.
- Other info: Opportunity to develop skills in a challenging yet rewarding environment.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience with domestic abuse cases and strong understanding of the Domestic Abuse Act 2021.
The predicted salary is between 24000 - 36000 £ per year.
Your new company
We are recruiting a Domestic Abuse Coordinator to work for a North West housing association.
Your new role
This is a temporary role for a minimum of 3 months, but there could be scope for a permanent role.
This role is to provide empathetic and person-centred support to customers who disclose domestic abuse. You will take overall ownership of domestic abuse cases, conduct risk assessment and make appropriate referrals, work with teams and specialist agencies to ensure that appropriate immediate and longer-term actions are taken to reduce risk to the customer. The post holder will retain oversight of all activities done to support the customer and ensure that they are completed within agreed timescales. They will provide ongoing telephone support to the customer and keep case notes updated.
What you\'ll need to succeed
To succeed in this role, it is essential you have experience of working with customers impacted by domestic abuse within a housing environment. You will have exceptional understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse. You will be empathetic and understanding and have the ability to build trust and develop an ongoing rapport with customers. The ability to challenge and escalate concerns with other professionals, including police, IDVAs and social care, and you must be resilient and able to manage highly emotive calls and situations. You will have the ability to work well under pressure, have excellent problem-solving skills and the ability to manage and prioritise your own workload. Excellent understanding of best practice in safeguarding adults and safeguarding children will be required, and you will need to undertake a basic DBS.
What you\'ll get in return
You will receive a competitive rate of pay along with holiday pay accrual. You will be joining a supportive team and there is scope for a permanent position.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\'s, Privacy Policy and Disclaimers which can be found at (url removed)
Domestic Abuse Coordinator employer: Hays Specialist Recruitment - Education
Join a compassionate and dedicated team at a North West housing association, where your role as a Domestic Abuse Coordinator will make a meaningful impact on the lives of those affected by domestic abuse. With a strong emphasis on employee support and professional development, you will benefit from a collaborative work culture that values empathy and resilience, alongside competitive pay and potential for permanent employment. This position not only offers the chance to contribute to vital community services but also provides opportunities for personal growth in a supportive environment.
Contact Details:
Hays Specialist Recruitment - Education Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Coordinator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and domestic abuse sectors. We all know that sometimes it’s not just what you know, but who you know. Attend local events or webinars to meet people who might help you land that Domestic Abuse Coordinator role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've shown empathy and problem-solving skills. We want you to shine, so practice articulating your experiences with domestic abuse cases clearly and confidently.
✨Tip Number 3
Showcase your understanding of the Domestic Abuse Act 2021. We recommend brushing up on key points and best practices. Being able to discuss this knowledge during interviews will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Domestic Abuse Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Domestic Abuse Coordinator. Highlight your experience with domestic abuse cases and any relevant qualifications that align with the job description.
Showcase Your Empathy:In your cover letter, share examples of how you've provided empathetic support in challenging situations. This role is all about building trust, so let us see your compassionate side!
Be Specific About Your Skills:Mention your understanding of the Domestic Abuse Act 2021 and any best practices you’ve implemented in previous roles. We want to know how you can bring your expertise to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this important role.
How to prepare for a job interview at Hays Specialist Recruitment - Education
✨Know Your Stuff
Make sure you have a solid understanding of the Domestic Abuse Act 2021 and best practices in supporting customers. Brush up on relevant case studies or examples from your experience that demonstrate your knowledge and how you've applied it in real situations.
✨Show Empathy
During the interview, convey your empathetic approach to handling sensitive situations. Share specific examples of how you've built trust with customers in the past, and highlight your ability to remain calm and supportive under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think about challenging situations you've faced and how you managed them, especially in high-pressure environments. Be ready to discuss your thought process and the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role and the team. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values, especially regarding support for domestic abuse cases.
