At a Glance
- Tasks: Manage a busy reception desk and guide service users to available services.
- Company: A community-focused Children's Centre with multiple locations.
- Benefits: Competitive pay, free training, and supportive work environment.
- Other info: Must be a driver with access to a car for travel between centres.
- Why this job: Make a difference in the community while gaining valuable administrative experience.
- Qualifications: Strong communication skills, IT proficiency, and recent receptionist experience.
Children's Centre Receptionist Based between multiple centres in Alum Rock, Hodge Hill, Sutton Coldfield and Kitts Green ELIGIBLE CANDIDATES MUST BE DRIVERS WITH ACCESS TO CAR AS YOU WILL NEED TO TRAVEL BETWEEN CENTRES £14.56ph
Your new school A Children's Centre which deals with the local community and runs a number if children parent groups.
This is a long term temporary role to start as soon as possible and would be Monday to Friday 9am - 5pm.
Your new job You will be responsible for managing a busy reception desk and guiding service users to appropriate services available to them.
The role will entail signing in visitors, dealing with telephone calls and general administrative duties such as filing, photocopying and managing the email inbox.
You will have strong IT skills as you will be using multiple in-house systems.
Whilst your main base will be in Hodge Hill, you will be required to support cover other centres in Alum Rock, Kitts Green and Sutton Coldfield when there are staff absences.
You must be a driver with your own car and able to get to the listed locations.
What you'll need to succeed
For this administrator job, you will need to have excellent communication skills and telephone manner with the ability to work in a pressured environment as well as an understanding of the importance of 'Child Protection and Safeguarding' issues when working on a school reception.
You will also have recent experience working as a school receptionist with satisfactory references.
Any person working in a school must hold an enhanced DBS check.
What you'll get in return
Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools.
We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD.
What you need to do now
If you're interested in this Administrator job in Birmingham, click 'apply now' to forward an up-to-date copy of your CV to the Hays Education Birmingham office, or call us now.
If this job isn't quite right for you but you are looking for a new job, please contact us for a confidential discussion on your job search.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Cover Children's Centre Receptionist in Birmingham employer: Hays Specialist Recruitment - Education
Hays Education is an exceptional employer, offering a supportive work culture that prioritises professional development and community engagement. As a Children's Centre Receptionist, you will enjoy the benefits of flexible working hours, comprehensive training in Child Protection and Safeguarding, and the opportunity to make a meaningful impact in the lives of families across multiple centres in Birmingham. With a focus on employee growth and a commitment to quality service, Hays Education stands out as a rewarding place to build your career.
Contact Details:
Hays Specialist Recruitment - Education Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cover Children's Centre Receptionist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Specialist Recruitment - Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Specialist Recruitment - Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cover Children's Centre Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Specialist Recruitment - Education:Your cover letter is your chance to shine! Tell us why you want to work at Hays Specialist Recruitment - Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Specialist Recruitment - Education!
How to prepare for a job interview at Hays Specialist Recruitment - Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
