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- Tasks: Be the go-to person for tenants, ensuring smooth communication and positive experiences.
- Company: Join an award-winning property maintenance organisation dedicated to enhancing homes.
- Benefits: Enjoy a supportive work-life balance, ongoing training, and career development opportunities.
- Other info: Fast-paced environment where your contributions are valued and recognised.
- Why this job: Make a real difference in communities while working on exciting refurbishment projects.
- Qualifications: Experience in customer service and tenant liaison roles is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is an award-winning property maintenance organisation that works closely with social housing landlords nationally to deliver planned works to properties, enhancing the safe, sustainable, and quality homes for tenants.
Your role as a Tenant Liaison Officer is central to everything they do. You will play a vital role in ensuring the teams work efficiently, using strong communication and relationship-building skills to deliver a positive experience for customers. With experience in a customer-facing environment, supported by ongoing training and development, you will have the skills and confidence to solve problems, meet deadlines, and understand the real impact of your work on customers and local communities.
The role involves working within social housing tenanted properties on planned roofing refurbishment projects. This is a fast-paced and progressive organisation where people are trusted to take responsibility and are supported to thrive. They value work-life balance, enabling teams to feel motivated, fulfilled, and supported both at work and at home.
What you’ll need to succeed:
- Previous working experience as a Resident/Tenant Liaison/Housing Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred.
- Working in a face-to-face customer service environment is essential as communication is key.
Tenant Liaison Officer employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property maintenance and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Show off your communication skills! When you get the chance for an interview, be sure to highlight your experience in customer-facing roles. Share specific examples of how you've built relationships and solved problems for tenants in the past.
✨Tip Number 3
Research the company! Before any interviews, dive into the organisation's mission and values. Understanding their approach to enhancing tenant experiences will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on the chance to land that Tenant Liaison Officer role!
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about strong communication, make sure your application highlights your experience in customer-facing roles. Share specific examples of how you've built relationships and solved problems for customers.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that match the Tenant Liaison Officer role. Use keywords from the job description to show we’re on the same page.
Highlight Relevant Experience: If you’ve worked in social housing or similar environments, shout about it! Mention any specific projects or responsibilities that relate to planned works or refurbishments to catch our eye.
Apply Through Our Website: We love it when candidates apply directly through our website. It helps us keep track of applications better and shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company’s mission and values, especially their focus on enhancing safe and sustainable homes for tenants. This will help you demonstrate your genuine interest in the position and how you can contribute.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples from your past experiences where you successfully resolved issues or built strong relationships with customers. Be ready to discuss how you handle difficult conversations and ensure a positive experience for tenants.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled challenges in a customer-facing environment. Highlight your approach to problem-solving and how it positively impacted the customers or the community. This will show that you understand the real impact of your work.
✨Emphasise Teamwork and Responsibility
This organisation values individuals who take responsibility and thrive in a team setting. Prepare to discuss how you’ve collaborated with others in previous roles and how you can contribute to a supportive work environment while managing your own responsibilities.