At a Glance
- Tasks: Support the Quality and Improvement Team in enhancing care services for adults.
- Company: Join Southend's Commissioning Directorate, dedicated to quality care.
- Benefits: Enjoy 25 days annual leave, flexible working, and excellent training opportunities.
- Other info: Hybrid working available; on-site at least 2 days a week.
- Why this job: Make a real difference in the lives of residents while developing your skills.
- Qualifications: GCSEs in Maths and English, advanced admin skills, and health/social care experience required.
Your new role
Southend's Commissioning Directorate are looking to appoint a full-time Quality Support Officer in a fixed-term capacity until Aug 2027. The Quality and Improvement Team are responsible for ensuring that all providers deliver care services to adults in relation to the Care Act 2014 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended). These quality checks are completed before adults are placed and then continue to be monitored to improve the quality of care being delivered to individuals within the Southend area.
The new Officer will be required to provide administrative support for the quality team, and to support the team with the improvement of the quality of care and support experienced by the residents of Southend City. You will provide support with the inspection of services and the PAMMS validation process, along with taking accurate minutes for internal/external meetings as well as compiling data and information to complete accurate reports. You will also monitor service emails and process service invoices, along with booking venues for events and meetings and liaising with internal and external colleagues.
Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week.
What you'll need to succeed
To be shortlisted for this position, you must have GCSEs in Maths and English and be an advanced administrator, with a proven background within the health and social care sector. You are required to have experience of collecting/collating information, working with finances and taking notes during meetings and actioning them. You are required to have strong IT literacy skills, particularly in Excel, Word and PowerPoint, and have the ability to analyse, interpret and assess data and information and produce clear reports. There will be Excel and Word testing at the interview stage.
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Quality Support Officer-Adults Department -Fixed Term August 27 in Southend-on-Sea employer: Hays Social Care
As a Quality Support Officer within Southend's Commissioning Directorate, you will be part of a dedicated team committed to enhancing the quality of care for adults in the community. The council offers a supportive work culture with flexible working arrangements, excellent training and development opportunities, and a generous annual leave policy, making it an ideal employer for those seeking meaningful and rewarding employment in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Support Officer-Adults Department -Fixed Term August 27 in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in quality support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those Excel and Word tests! Brush up on your skills by practising common tasks you might encounter. We’ve got resources that can help you get ready, so don’t skip this step!
✨Tip Number 3
Show off your admin skills during interviews! Be ready to discuss your experience with data collection, minute-taking, and report writing. We want to see how you can contribute to improving care quality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Quality Support Officer-Adults Department -Fixed Term August 27 in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Support Officer role. Highlight your experience in health and social care, especially any administrative roles you've had. We want to see how your skills match what we're looking for!
Showcase Your IT Skills:Since strong IT literacy is key for this position, don’t forget to mention your proficiency in Excel, Word, and PowerPoint. If you’ve done any data analysis or report writing, let us know – it’ll make you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you can ensure all your details are submitted correctly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays Social Care
✨Know Your Legislation
Familiarise yourself with the Care Act 2014 and the Health and Social Care Act 2008. Understanding these regulations will show that you’re serious about the role and can discuss how they impact quality care.
✨Show Off Your Admin Skills
Prepare to demonstrate your advanced administrative skills. Bring examples of reports you've created or data you've analysed, and be ready for Excel and Word tests. Practising these tools beforehand will give you a confidence boost.
✨Be Ready to Discuss Quality Improvement
Think about how you can contribute to improving care quality. Prepare examples from your past experience where you’ve successfully implemented changes or supported teams in enhancing service delivery.
✨Practice Your Minute-Taking
Since taking accurate minutes is part of the job, practice summarising meetings or discussions. This will help you feel more comfortable when asked about your note-taking techniques during the interview.
