Housing Officer - Lettings in Norwich

Your new company

You'll be joining a housing provider committed to delivering high-quality services to residents across the local community. The organisation prides itself on supporting tenants, improving neighbourhoods, and ensuring its housing stock is safe, well-managed, and sustainably used. You'll become part of a supportive team that values professionalism, collaboration, and customer focused service delivery.

Your new role

As a Housing Officer within lettings, you will play a key role in ensuring properties are let efficiently and tenants receive the guidance and support they need to sustain successful tenancies. A major focus of this role is managing tenancy sign-ups end-to-end ensuring applicants are fully informed, legally compliant, and supported as they begin their tenancy. You will also take responsibility for void property inspections, including pre-leave visits, mutual exchange checks and working closely with contractors to ensure properties meet required standards and are re-let as quickly as possible.

Key responsibilities include:

• Carrying out tenancy sign-ups, mutual exchange assignments, and mid-tenancy inspections in line with legislation and policy.
• Completing thorough void property inspections, agreeing to any required remedial works, and case managing the void process to minimise turnaround time.
• Advertising properties through a choice-based lettings system and engaging proactively with prospective tenants.
• Managing a varied caseload including new tenants, voids, transfers, garages, and tenancy related enquiries.
• Liaising with contractors, internal teams, and partner agencies to ensure safe, compliant, and well maintained homes.
• Reporting repairs, health and safety issues, safeguarding concerns, and wider estate related matters.
• Supporting resident groups and contributing to neighbourhood improvements.

This is a dynamic, tenant facing role where no two days are the same, ideal for someone who enjoys autonomy, problem-solving, and delivering meaningful impact in the community.

What you'll need to succeed

To excel in this role, you'll bring:

• Experience in a housing related role, ideally within lettings, tenancy management or a similar environment.
• Strong practical experience in tenancy sign-ups and conducting void, pre-leave or mutual exchange inspections (essential emphasis).
• A solid understanding of social housing, tenant rights and responsibilities, and relevant legislation.
• Excellent communication skills and the ability to work empathetically with diverse communities.
• Strong organisational and case management skills, with the ability to prioritise a varied workload.
• Confidence in working with contractors and partner agencies to resolve property related issues.
• Good IT skills and the ability to learn new systems.
• A proactive, customer focused mindset with the ability to use initiative and professional judgement.

What you'll get in return

In return, you'll join a supportive, values driven organisation that encourages innovation, personal development, and collaborative working. You'll benefit from:

• Up to £23 per hour.
• Ongoing professional development and training opportunities.
• The opportunity to make a meaningful difference to tenants and neighbourhoods.
• A positive team culture where your ideas and contributions are valued.
• Flexible working practices in line with organisational policy.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.