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For Companies At a Glance
- Tasks: Deliver high-quality tenancy and estate management services while engaging with local communities.
- Company: Respected housing provider focused on thriving communities and customer satisfaction.
- Benefits: Competitive pay, flexible working, professional development, and community project involvement.
- Why this job: Make a real impact on neighbourhoods and improve residents' lives every day.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency.
- Other info: Dynamic role with varied responsibilities and opportunities for career growth.
The predicted salary is between 22 - 26 £ per hour.
Your new company
You will be joining a well respected housing provider committed to creating safe, well managed and thriving communities. The organisation delivers a wide range of housing services, ensuring customers receive a positive experience, high quality neighbourhood management, and a responsive, customer focused approach. You will work with a supportive team of housing professionals dedicated to improving estates, strengthening communities and ensuring compliance with all relevant housing standards and legislation. The organisation promotes innovation, partnership working and continuous improvement to achieve the best outcomes for residents.
Your new role
You will take responsibility for delivering a high quality tenancy and estate management service across a designated patch. You will carry out regular estate inspections, address issues such as tenancy breaches, environmental concerns and health and safety matters, and build strong relationships with customers to support vibrant and safe neighbourhoods. Your work will involve managing a caseload of tenancies, supporting customers through visits and reviews, and taking appropriate action where tenancy agreements are not being adhered to. You will also support customers through the lettings journey, conducting viewings, sign ups and ensuring new tenants fully understand their responsibilities. As part of a multi‑agency approach, you will collaborate closely with internal teams and external partners such as community safety groups, local services and contractors to resolve issues effectively and ensure customers receive joined up support. The role is proactive and outward facing, requiring you to engage with local communities, coordinate improvement initiatives and participate in estate based meetings and projects. You will be expected to maintain accurate records, prepare reports, and communicate effectively with a wide range of stakeholders. No two days will be the same - you'll move between estates, homes, community meetings and office based responsibilities, playing a key part in enhancing the neighbourhood experience for all customers.
What you'll need to succeed
- Experience working with customers to resolve complex issues.
- Strong communication skills across multiple channels and the ability to build positive relationships.
- Knowledge of tenancy management, housing‑related legislation and best practice (desirable).
- Ability to manage a busy workload, meet deadlines and work independently.
- Experience working with people from diverse backgrounds.
- Good IT skills, including Microsoft Office, and the ability to write and present reports.
- Full UK driving licence and access to your own vehicle.
What you'll get in return
You’ll join a supportive organisation that values professional development and encourages innovation. In return, you can expect:
- You will be paid a competitive hourly rate between £22 - £26 per hour + mileage.
- Supportive management and collaborative team culture.
- Flexible working within service needs.
- Remote working with regular travel across Lincolnshire patch.
- Involvement in community focused projects.
- A role where you can make a meaningful impact on neighbourhoods and residents' lives.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Lincolnshire employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Lincolnshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the housing provider. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to tenancy management and customer service. Grab a mate or family member and do some mock interviews. This will help you feel more confident and articulate when discussing your experience and how it relates to the role.
✨Tip Number 3
Show off your people skills! In your interview, share specific examples of how you've built positive relationships with customers in the past. Highlight any experiences where you resolved complex issues or improved community engagement – this is key for a Housing Officer!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, if you apply through our website, we can help you stay updated on your application status!
We think you need these skills to ace Housing Officer in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight any relevant experience in tenancy management or customer service, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating thriving communities and how your background aligns with our mission. Keep it engaging and personal!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application demonstrates your ability to connect with diverse groups. Use clear language and provide examples of how you've successfully resolved complex issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Familiarise yourself with housing-related legislation and best practices. Brush up on tenancy management principles and be ready to discuss how you've handled complex customer issues in the past.
✨Showcase Your Communication Skills
Prepare examples of how you've built positive relationships with customers and resolved conflicts. Think about times when you’ve had to communicate across different channels and how you adapted your approach.
✨Demonstrate Your Proactivity
Be ready to talk about initiatives you've taken to improve community engagement or estate management. Highlight any experience you have in coordinating with internal teams or external partners to achieve better outcomes.
✨Stay Organised and Prepared
Since the role involves managing a busy workload, come prepared with a plan for how you prioritise tasks. Bring along any relevant reports or documents that showcase your IT skills and ability to maintain accurate records.
