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- Tasks: Manage tenancies and improve neighbourhoods while engaging with local communities.
- Company: Respected housing provider focused on thriving communities and customer satisfaction.
- Benefits: Competitive pay, flexible working, remote options, and professional development opportunities.
- Why this job: Make a real difference in people's lives and enhance community living.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency.
- Other info: Dynamic role with varied responsibilities and a supportive team environment.
Your new company is a well-respected housing provider committed to creating safe, well-managed and thriving communities. The organisation delivers a wide range of housing services, ensuring customers receive a positive experience, high-quality neighbourhood management, and a responsive, customer-focused approach.
You will work with a supportive team of housing professionals dedicated to improving estates, strengthening communities and ensuring compliance with all relevant housing standards and legislation. The organisation promotes innovation, partnership working and continuous improvement to achieve the best outcomes for residents.
Your new role involves taking responsibility for delivering a high-quality tenancy and estate management service across a designated patch. You will carry out regular estate inspections, address issues such as tenancy breaches, environmental concerns and health and safety matters, and build strong relationships with customers to support vibrant and safe neighbourhoods. Your work will involve managing a caseload of tenancies, supporting customers through visits and reviews, and taking appropriate action where tenancy agreements are not being adhered to.
You will also support customers through the lettings journey, conducting viewings, sign-ups and ensuring new tenants fully understand their responsibilities. As part of a multi-agency approach, you will collaborate closely with internal teams and external partners such as community safety groups, local services and contractors to resolve issues effectively and ensure customers receive joined-up support.
The role is proactive and outward-facing, requiring you to engage with local communities, coordinate improvement initiatives and participate in estate-based meetings and projects. You will be expected to maintain accurate records, prepare reports, and communicate effectively with a wide range of stakeholders. No two days will be the same - you'll move between estates, homes, community meetings and office-based responsibilities, playing a key part in enhancing the neighbourhood experience for all customers.
What you'll need to succeed:
- Experience working with customers to resolve complex issues.
- Strong communication skills across multiple channels and the ability to build positive relationships.
- Knowledge of tenancy management, housing-related legislation and best practice (desirable).
- Ability to manage a busy workload, meet deadlines and work independently.
- Experience working with people from diverse backgrounds.
- Good IT skills, including Microsoft Office, and the ability to write and present reports.
- Full UK driving licence and access to your own vehicle.
What you'll get in return:
- Competitive hourly rate between £22 - £26 per hour + mileage.
- Supportive management and collaborative team culture.
- Flexible working within service needs.
- Remote working with regular travel across Lincolnshire patch.
- Involvement in community-focused projects.
- A role where you can make a meaningful impact on neighbourhoods and residents' lives.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Lincoln employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Lincoln
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the housing provider. Check out their website and social media to see what they value and how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to tenancy management and customer service. The more comfortable you are speaking about your experience, the better you'll come across during the real deal!
✨Tip Number 3
Show off your people skills! In your interview, share specific examples of how you've built relationships with customers or resolved complex issues. Highlighting your communication skills and ability to work with diverse backgrounds will make you stand out as a candidate who can thrive in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Housing Officer in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant knowledge of tenancy management to show us you’re the right fit for the Housing Officer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about creating thriving communities. Share specific examples of how you've resolved complex issues or built strong relationships with customers in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure all your details are submitted correctly and you’ll be considered promptly for the role!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and housing-related legislation. Familiarise yourself with the key issues that affect communities and be ready to discuss how you can contribute to creating safe and thriving neighbourhoods.
✨Show Off Your People Skills
Since this role involves building strong relationships with customers, think of examples from your past experiences where you've successfully resolved complex issues. Be prepared to share how you’ve engaged with diverse groups and fostered positive relationships.
✨Be Proactive and Engaged
Demonstrate your proactive approach by discussing any initiatives you've led or participated in that improved community engagement or estate management. Show that you’re not just reactive but also someone who takes the initiative to enhance the neighbourhood experience.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like a tenancy breach or an environmental concern. Think through these scenarios beforehand and be ready to outline your thought process and the steps you would take to resolve them.
