At a Glance
- Tasks: Manage tenancies, support communities, and resolve housing issues with a proactive approach.
- Company: Community-focused housing provider dedicated to excellent service and sustainable living.
- Benefits: Flexible hybrid working, competitive pay, and a chance to make a real community impact.
- Other info: Opportunity for career growth in a supportive, values-driven environment.
- Why this job: Join a respected organisation and help create safe, thriving neighbourhoods.
- Qualifications: Experience in housing management and strong communication skills are essential.
Your new company is a well-established and community-focused housing provider seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. The organisation is committed to delivering excellent tenancy and estate management services, ensuring communities remain safe, sustainable, and well maintained.
Your new role involves delivering a comprehensive housing management service, managing a range of tenancies and estate-related responsibilities. This includes:
- Tenancy sustainment
- Anti-social behaviour case management
- Safeguarding
- Estate inspections
- Customer signposting
- Supporting sustainable communities through proactive intervention
You will work closely with customers, contractors, local agencies, and internal teams to resolve issues effectively, support vulnerable tenants, and maintain a visible presence within neighbourhoods. The role also involves carrying out tenancy checks, supporting new tenancy sign-ups, managing abandoned properties, and assisting with community engagement initiatives.
To be successful in this role, you will need previous experience in housing management. A strong understanding of tenancy management, safeguarding, anti-social behaviour, and estate management principles is essential. Excellent communication and relationship-building skills are required, alongside the ability to manage a diverse caseload and work collaboratively with external agencies and internal stakeholders. You should be proactive, organised, and confident in dealing with challenging situations whilst maintaining excellent customer service standards.
In return, you will have the opportunity to join a respected housing organisation that places a genuine emphasis on community impact and customer service. Benefits include flexible hybrid working, a varied and rewarding workload, and the chance to make a positive difference within local communities. This role will pay an hourly rate of £23 - £28 per hour and is a full-time 3-month temporary role.
This is an excellent opportunity for an experienced housing professional looking to further develop their career within a supportive and values-driven environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Leicester employer: Hays Social Care
Join a well-established and community-focused housing provider that prioritises customer engagement and sustainable communities. With flexible hybrid working arrangements and a commitment to employee development, this organisation offers a rewarding environment where you can make a meaningful impact in local neighbourhoods while advancing your career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in community events! As a Housing Officer, being visible in the community is key. Attend local meetings or volunteer at events to show your commitment and meet potential employers face-to-face.
✨Tip Number 3
Prepare for interviews by practising common questions related to tenancy management and customer engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in housing.
We think you need these skills to ace Housing Officer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and showcases your understanding of tenancy and estate management principles. We want to see how your skills align with the role, so don’t be shy about making those connections clear!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about community-focused work and how your previous experiences have prepared you for this Housing Officer role. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects your ability to build relationships and manage diverse caseloads. We appreciate clarity and professionalism, so keep it concise and engaging!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and estate principles. Familiarise yourself with the specific challenges faced in housing management, especially around anti-social behaviour and safeguarding. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to communicate effectively with a range of stakeholders. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will demonstrate your ability to engage with customers and work collaboratively with agencies.
✨Be Proactive and Organised
Think about times when you've had to manage a diverse caseload or tackle challenging situations. Be ready to discuss your approach to prioritising tasks and ensuring excellent customer service. This will highlight your proactive nature and organisational skills, which are crucial for this role.
✨Engage with Community Initiatives
Research any community engagement initiatives the company is involved in. Be prepared to discuss how you can contribute to these efforts and share any relevant experiences you have. This shows your commitment to making a positive impact within local communities, aligning with the company's values.
