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- Tasks: Maximise rental income and support customers in sustaining their tenancies.
- Company: Forward-thinking social housing provider focused on community services.
- Benefits: £31,000 - £33,000 salary, hybrid working, 33 days leave, and development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in social housing, strong knowledge of welfare benefits, and excellent communication skills.
- Other info: Flexible working hours and a chance to grow your career.
The predicted salary is between 26000 - 30000 £ per year.
Join a forward thinking social housing provider committed to delivering high quality, customer focused services across the community. You will be part of a supportive organisation that values teamwork, respect, and a genuine commitment to improving customers' lives. Colleagues are encouraged to bring their full selves to work, contribute ideas, and work collaboratively to achieve positive outcomes for residents.
As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Working closely with internal teams, local authorities and external agencies, you will:
- Manage rent accounts across all tenure types and take appropriate action to recover arrears.
- Provide advice on welfare benefits, money management and financial inclusion.
- Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve queries and ensure accurate entitlements.
- Prepare and present cases, including court applications, notices, and bundles when required.
- Work proactively to identify vulnerabilities, make appropriate referrals, and support customers facing multiple tenancy issues.
- Promote a rent-first culture across the organisation.
- Maintain accurate records and ensure all actions follow policies, procedures, and legislative requirements.
This is a varied, fast paced role that makes a direct difference to customers and the wider organisation.
You will bring:
- Experience within social housing or a similar income focused role.
- Strong knowledge of welfare benefits, debt advice and income maximisation.
- Excellent communication, negotiation and influencing skills.
- Confidence managing caseloads, working independently and making informed decisions.
- Ability to analyse data and present information clearly.
- A calm, resilient approach, especially when working under pressure.
- Flexibility to work occasional evenings or vary your hours when required.
- A full driving licence and access to your own vehicle for business use.
£31,000 - £33,000 annual salary. Hybrid working. Flexible working arrangements. 33 days annual leave, with increases available. Supportive team culture and opportunities for learning and development. The chance to make a meaningful difference in the community.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Income Officer in Kidderminster employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to customer-focused services and think of examples from your experience that align with their mission. This will show them you're a perfect fit!
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to negotiate and influence effectively. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Officer in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in social housing and any relevant income-focused roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've maximised rental income or supported customers in the past – we love hearing your stories!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically so we can easily see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, debt advice, and income maximisation. Being able to discuss these topics confidently will show that you're well-prepared and understand the role of an Income Officer.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated or negotiated in past roles to demonstrate your skills.
✨Be Ready for Real-Life Scenarios
Think about potential challenges you might face in this role, like managing arrears or supporting vulnerable customers. Prepare to discuss how you would handle these situations, showcasing your problem-solving abilities and calm approach under pressure.
✨Highlight Your Team Spirit
This company values teamwork and collaboration, so be sure to share experiences where you've worked effectively within a team. Emphasise your ability to contribute ideas and support colleagues to achieve positive outcomes.
