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For Companies At a Glance
- Tasks: Help customers manage rent and negotiate affordable repayment plans.
- Company: Leading housing provider focused on excellent customer service.
- Benefits: Competitive pay, supportive team environment, and valuable experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income recovery and strong communication skills required.
- Other info: Office-based role with a temporary contract until May 2025.
Your new company
You will be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively.
Your new role
As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you will negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You will also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm.
What you will need to succeed
- Experience in income recovery, debt negotiation and collection.
- Strong communication skills and ability to handle challenging conversations professionally.
- Competence in Microsoft Office and case management systems.
- Knowledge of welfare reform and data protection regulations.
- Excellent time management, organisational skills, and ability to work both independently and as part of a team.
What you will get in return
- Competitive pay of up to 21.27 per hour.
- A temporary contract until May 2025.
- Opportunity to work in a supportive team environment within a respected housing organisation.
- Valuable experience in income management and customer service.
What you need to do now
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Income Officer employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the housing provider. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice your negotiation skills! As an Income Officer, you'll need to handle challenging conversations. Role-play with a friend or family member to build your confidence in discussing repayment agreements.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with Microsoft Office and any case management systems. You might even want to mention specific tools you've used in past roles to impress your interviewers.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role and keen to join our team!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income recovery and debt negotiation. We want to see how your skills align with the role of an Income Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting communities and how your communication skills can help manage challenging conversations effectively.
Showcase Your Tech Skills: Since you'll be using Microsoft Office and case management systems, mention any relevant experience you have with these tools. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Before the interview, brush up on your knowledge of income recovery and debt negotiation. Familiarise yourself with common challenges faced in these areas and think about how you would handle them. This will show that you're not just interested in the role but also prepared to tackle its demands.
✨Practice Makes Perfect
Rehearse your responses to potential interview questions, especially those related to handling challenging conversations. You might want to role-play with a friend or family member to get comfortable articulating your thoughts clearly and confidently.
✨Showcase Your Skills
Highlight your strong communication skills and time management abilities during the interview. Be ready to provide examples of how you've successfully managed similar situations in the past, particularly in customer service or income management roles.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company’s approach to customer service and income collection. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and work style.
