Housing Officer

You'll be joining a well-established housing provider dedicated to delivering high-quality services to residents across the region. The organisation is committed to creating safe, supportive and sustainable communities. You will join a team that works collaboratively, values continuous improvement, and puts customers at the heart of everything they do.

As a Housing Officer, you will play a key role in delivering a seamless customer experience and supporting residents with a wide variety of housing-related enquiries. You will provide first-line support across repairs, lettings, tenancy management, income matters and general customer queries. Your role will include:

• Acting as the first point of contact and resolving customer enquiries professionally and efficiently.
• Assessing any potential risk or detriment to residents and ensuring appropriate actions are taken and recorded.
• Encouraging customers to adopt digital platforms and supporting the updating of customer profiles.
• Negotiating settlements where required and supporting a consequence-based culture that balances business needs with resident wellbeing.
• Managing key housing data and third-party contact in accordance with data protection requirements.
• Supporting income management through following up Housing Benefit and UC notifications, managing cancelled Direct Debits, and assisting with annual rent reviews.
• Processing rent adjustments, refunds, former tenant arrears and credit cases.
• Assisting with property services tasks such as raising rechargeable repairs, maintaining key systems, and supporting resident consultation events.
• Supporting lettings activity including transfers, mutual exchanges, waiting list reviews, property marketing and regulatory statistical returns.
• Upholding organisational values, safeguarding responsibilities, equal opportunities commitments, and health and safety requirements at all times.

This is a varied, customer-focused role where your work will have a real impact on the service residents receive.

You will bring:

• Strong customer service and administration experience.
• Confidence handling phone calls and challenging conversations.
• Experience providing advice and guidance to members of the public.
• Empathy, problem-solving skills and the ability to negotiate effectively.
• Some understanding of tenancy and housing law (desirable).
• Strong IT, literacy and numeracy skills, including experience working with housing systems.
• Excellent organisational skills with the ability to prioritise and multitask in a busy environment.
• A collaborative approach and a commitment to delivering excellent customer service.
• CIH Level 2 in Housing (desirable).

This role is paying up to £25 per hour + mileage and whilst it is, for now, only a short-term contract, the role gives you a great opportunity to work for a well-established and highly reputable housing provider in the local community.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.