Housing Assistant

Your new company is a well-established social housing provider that prides itself on delivering high-quality services to residents across the region. The organisation is committed to creating sustainable communities, improving customer experience and ensuring that every resident feels supported, valued and able to thrive. You will be part of a customer-focused team that works collaboratively to provide seamless tenancy, lettings, income and housing management support.

Your new role as a Housing Assistant will involve supporting Housing Officers and the wider customer team to deliver a first-class service to residents. You will act as a first point of contact for enquiries, providing accurate information and resolving issues promptly and professionally.

Your responsibilities will include:

• Managing front-line customer enquiries relating to repairs, lettings, tenancy and income matters.
• Assessing potential risks or safeguarding concerns and ensuring appropriate action is taken.
• Encouraging customers to use digital platforms and helping update their profiles on the housing system.
• Supporting the income team by following up Housing Benefit and UC notifications, cancelled Direct Debits, and annual rent review activity.
• Processing rent adjustments, refunds and managing former tenant arrears and credits in line with policies.
• Assisting with data management, property services tasks, rechargeable repairs, key management and resident consultations.
• Supporting lettings activity, including transfers, mutual exchanges, marketing void properties and completing required statistical returns.
• Ensuring all data, policies, processes and safeguarding responsibilities are adhered to at all times.

This is a varied, fast-paced role where no two days are the same, and your work will directly contribute to the quality of service provided to residents.

To be successful, you will need:

• Previous customer service and administrative experience, ideally within a public-facing environment.
• Confidence handling telephone enquiries, including difficult conversations.
• Strong problem-solving abilities with a customer-focused, empathetic approach.
• Good IT skills, with the ability to work accurately on internal housing systems.
• Strong organisational skills, with the ability to prioritise tasks and manage a varied workload.
• Good literacy, numeracy and analytical skills to respond to a range of housing-related queries.
• Ability to work well within a team and contribute positively to improving service delivery.
• A CIH Level 2 in Housing (desirable but not essential).

The role is paying up to £18.74 per hour, offers flexible working and allows you a foot in the door to be exposed to a highly reputable housing provider within the local area.

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.