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- Tasks: Be the go-to person for tenants, ensuring smooth communication and positive experiences.
- Company: Join an award-winning property maintenance organisation dedicated to enhancing homes.
- Benefits: Competitive salary, 27 days annual leave, company pension, and travel expenses covered.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and housing roles is preferred; strong communication skills are essential.
- Other info: Flexible hours, career growth opportunities, and a focus on work-life balance.
The predicted salary is between 29000 - 32500 £ per year.
Your new company joins an award-winning property maintenance organisation who work closely with social housing landlords nationally to deliver planned works to properties with the mission to enhance the safe, sustainable and quality homes for tenants.
Your role as a Tenant Liaison Officer is central to everything they do. You will play a vital role in ensuring the teams work efficiently, using their strong communication and relationship-building skills to deliver a positive experience for customers. With experience in a customer-facing environment, supported by ongoing training and development, you will have the skills and confidence to solve problems, meet deadlines, and understand the real impact of your work on customers and local communities. The role involves working within social housing tenanted properties on planned roofing refurbishment projects. This is a fast-paced and progressive organisation where people are trusted to take responsibility and are supported to thrive. We value work-life balance, enabling our teams to feel motivated, fulfilled, and supported both at work and at home.
What you'll need to succeed:
- Previous working experience as a Resident/Tenant Liaison/Housing Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred.
- Working in a face-to-face customer service environment is essential as communication is key along with confident presentation skills.
- Your ability to be proficient in IT is also essential to fulfil and develop the role.
- Flexibility is essential with regards to hours and travel.
- The role requires you to hold a Full UK Driving Licence check which will be completed along with a DBS check.
What you'll get in return:
- This is a temporary to permanent opportunity with a salary range from £29,000 to £32,500 per annum and this is negotiable for the right candidate.
- Annual leave entitlement of 27 days plus bank holidays.
- You will also be reimbursed for your mileage or provided a van, if preferable, company pension scheme, plus other additional employment benefits that will be discussed further.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenant Liaison Officer in Hereford employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Hereford
✨Tip Number 1
Get to know the company culture! Research their values and mission, especially around enhancing quality homes for tenants. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, think of examples from your past experiences where you’ve successfully resolved issues or improved customer satisfaction. Be ready to share these during interviews!
✨Tip Number 3
Show off your flexibility! The job requires adaptability with hours and travel, so be prepared to discuss how you've managed changing situations in previous roles. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, we’re here to help you out. Let’s get you that Tenant Liaison Officer role!
We think you need these skills to ace Tenant Liaison Officer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in customer-facing environments and any relevant work with social housing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing quality homes for tenants and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'apply now' and follow the prompts!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company’s mission and values, especially their focus on enhancing safe and sustainable homes for tenants. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples from your past experiences where you successfully resolved issues or built relationships with customers. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with tenants and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult tenant or managing tight deadlines. Think through potential scenarios beforehand and outline your approach, focusing on problem-solving and customer satisfaction.
✨Highlight Your Flexibility
Given the nature of the role, flexibility is crucial. Be prepared to discuss your availability and willingness to travel or adapt to changing schedules. This shows that you’re ready to take on the responsibilities that come with the job and can thrive in a fast-paced environment.