At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing and neighbourhood services.
- Company: Purpose-driven housing organisation focused on community improvement.
- Benefits: Competitive salary, generous leave, hybrid work, and career growth opportunities.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities required.
The predicted salary is between 42500 - 42500 € per year.
This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities.
As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework. You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.
The role will involve:
- Leading, motivating, and developing a high-performing team.
- Managing complex and sensitive casework, including safeguarding concerns.
- Building strong partnerships with external agencies such as the police, social care, and health services.
- Representing the organisation at multi-agency meetings and deputising for senior management when required.
- Driving service improvements through data analysis, feedback, and process redesign.
- Ensuring consistent application of policies, procedures, and service standards.
To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability. You will also demonstrate:
- Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding.
- Experience managing and developing staff, including performance management.
- Strong partnership working skills with statutory and voluntary agencies.
- Excellent communication, problem-solving, and decision-making abilities.
- The ability to manage complex workloads and competing priorities.
- A proactive, customer-focused mindset with a drive for continuous improvement.
- Confidence using housing management systems and performance data.
- A relevant housing qualification is desirable but not essential.
In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including:
- £42,500 annual salary
- Generous annual leave entitlement
- Employer pension contributions + additional benefits
- Hybrid working arrangements
- Strong focus on professional development and career progression
- The chance to lead a motivated team and shape service delivery
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Team Manager in Dudley employer: Hays Social Care
Join a purpose-driven housing organisation that prioritises collaboration and respect, offering a supportive work culture where your contributions directly enhance community well-being. With a strong commitment to professional development and a competitive benefits package, including hybrid working arrangements and generous leave, this role as Housing Team Manager provides an exceptional opportunity to lead a dedicated team while driving meaningful service improvements in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Manager in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams or handled complex casework. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Team Manager in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and knowledge of housing legislation to show us you're the right fit for the Housing Team Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about improving neighbourhood services. Share specific examples of how you've led teams or managed complex casework in the past, so we can see your proactive, customer-focused mindset in action.
Showcase Your Communication Skills:Since this role involves building partnerships and representing the organisation, make sure your application demonstrates your excellent communication abilities. Use clear, concise language and avoid jargon to keep it relatable.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Hays Social Care
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy management, and safeguarding. The interviewers will likely ask you specific questions about these areas, so being well-versed will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to manage a high-performing team.
✨Build Partnerships
Be ready to discuss your experience working with external agencies like the police or social services. Highlight any successful collaborations and how they improved service delivery. This shows you understand the importance of partnership working in this role.
✨Data-Driven Mindset
Familiarise yourself with how data analysis can drive service improvements. Be prepared to talk about how you've used performance data in the past to make informed decisions or redesign processes. This will illustrate your proactive approach to continuous improvement.
