At a Glance
- Tasks: Manage housing services and support communities by tackling tenancy issues and anti-social behaviour.
- Company: Join a values-driven housing organisation dedicated to safe, sustainable communities.
- Benefits: Earn up to £28 per hour, enjoy flexible working, and receive ongoing professional development.
- Other info: Work in a dynamic team with opportunities for career growth and collaboration.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing management.
- Qualifications: Experience in managing tenancy breaches and strong communication skills are essential.
The predicted salary is between 25 - 25 £ per hour.
A large, values-led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.
As a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities. You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
What you'll need to succeed:
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Excellent written and verbal communication skills, including the ability to prepare court-ready documentation
- Ability to work independently, prioritise effectively and make sound decisions under pressure
- Strong problem-solving and analytical skills with a customer-focused approach
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
- Willingness to work flexibly, including outside standard hours, where required
What you'll get in return:
- Competitive hourly rate of up to £28 per hour + expenses
- Opportunity to work within a well-established housing organisation making a genuine impact on communities
- Exposure to complex, meaningful casework with excellent multi-agency collaboration
- Flexible working arrangements and varied day-to-day responsibilities
- Support from experienced team leaders and access to ongoing professional development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Coventry
✨Get Involved in Local Property Events
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We think you need these skills to ace Housing Officer in Coventry
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Officer role at Hays Social Care, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hays Social Care
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hays Social Care operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hays Social Care. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hays Social Care.
