Contracts Manager

Your new company
You will be joining a large and established housing provider operating across the West Midlands. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities.
Your new role
As Contracts Manager, you will take responsibility for the effective management of key grounds maintenance and cleaning contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous.You will oversee contract performance, procurement activity, financial processes and budgets exceeding £1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.The role will also involve:
Analysing customer feedback and developing improvement action plans
Overseeing customer complaints and service feedback
Working closely with customer groups and internal stakeholders
Managing both direct and indirect reports
Reporting and presenting to senior management and internal teams
Managing contract risks and business continuity plans
Monitoring budgets, expenditure and wider financial processes
Driving service improvements and improved customer satisfaction
What you'll need to succeed
To succeed in this role, you will need:
Essential experience managing grounds maintenance contracts
Experience managing cleaning contracts would be desirable
Knowledge and experience of procurement processes
Experience managing large budgets in excess of £1 million
Strong contract management, financial and commercial awareness
Experience managing direct and indirect reports
The ability to analyse customer feedback and turn findings into practical service improvements
Confidence handling complaints and working with customer groups
Experience reporting and presenting to senior stakeholders
Knowledge of risk management, business continuity and regulatory compliance
A clear focus on customer satisfaction and value for money
What you'll get in return
You will receive an annual salary of £55,000-£60,000, paid pro rata for the six-month fixed-term contract. This is an opportunity to take ownership of high-value contracts within a leading housing organisation and make an immediate contribution to service quali...