Contract Support Administrator

Your new company An established organisation with a strong reputation for service excellence is seeking a proactive and customer‑focused Contract Support / Helpdesk Coordinator to join its on‑site team in Southampton. Working front‑of‑house on reception, you\’ll play a central role in ensuring the smooth day‑to‑day running of operational, engineering and administrative activities. This is an excellent opportunity to join a busy, professional environment where no two days are the same, and where your organisational talents will make a visible impact. Your new role As the face of the site and the core support to the contract team, you will handle a blend of reception duties and helpdesk coordination-acting as the first point of contact for visitors, clients, and internal teams. You\’ll manage all incoming enquiries, monitor email and Logit requests, and ensure tasks are allocated, progressed and closed efficiently. Key responsibilities include: Delivering a welcoming, customer‑focused reception service from 8am-5pm. Managing helpdesk activity, including triaging, prioritising and responding to email and Logit requests. Operating the QFM and financial systems daily to raise, allocate and monitor work orders and PPMs. Maintaining strong communication with engineers, management, and client representatives via email, phone and Teams. Producing daily/weekly reports and keeping accurate, up‑to‑date contract documentation and financial records. Supporting SLA and KPI delivery through proactive task management and workflow coordination.Assisting with switchboard calls when required and providing general organisational support to the wider team. This is a role where you\’ll be right at the centre of operations – balancing customer interaction, admin precision, and real‑time coordination.This is a maternity cover role starting in November (potentially earlier), with the possibility of extension beyond 12 months. What you\’ll need to succeed To excel in this position, you\’ll bring: A good standard of education, including GCSEs (or equivalent) in Maths and English. Strong IT skills, including confident use of Word, Excel and Outlook (PowerPoint desirable). Experience in a customer‑facing role, ideally within reception, helpdesk, facilities or service coordination. Excellent verbal communication skills and a professional, approachable manner. A highly organised, self‑motivated and systematic approach, with strong attention to detail. The ability to prioritise effectively, stay calm under pressure and deliver results within time and quality standards. A team‑oriented attitude combined with the confidence to work independently when required. You\’ll be committed, reliable, discreet, and motivated to deliver outstanding service consistently. What you\’ll get in return You\’ll join a supportive and professional team where your contribution is central to the smooth running of the contract. This role offers: A stable Monday-Friday working pattern A varied and engaging workload with visibility across the wider contract team. The chance to build strong operational and administrative skills within a respected organisation. A front‑of‑house position where you can truly make a difference to both staff and visitors. This is an ideal opportunity if you enjoy being organised, customer‑focused and at the heart of a busy environment. What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)