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- Tasks: Deliver exceptional customer service and support branch operations in a dynamic role.
- Company: Respected organisation in the insurance and financial services sector with a strong reputation.
- Benefits: Competitive salary, annual bonus, hybrid working, and generous holiday allowance.
- Other info: Full training provided, with clear progression opportunities and professional development.
- Why this job: Join a supportive team and build a long-term career in a rewarding industry.
- Qualifications: Previous customer service experience and strong communication skills required.
A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines. With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You'll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers.
As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch. This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.
Key responsibilities include:
- Providing high-quality service to customers face-to-face, over the phone, and via email
- Managing customer queries, policy renewals, and mid-term adjustments
- Processing policy changes and maintaining accurate customer records
- Identifying opportunities to cross-sell and recommend appropriate insurance products
- Supporting customers through claims, offering guidance and reassurance
- Handling administrative tasks to ensure efficient branch operations
- Working in line with regulatory standards and compliance requirements
- Developing your knowledge through structured training, including working towards industry-recognised insurance licences
This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects.
What you'll need to succeed:
- Previous customer service experience (essential)
- Strong communication skills, with the ability to build rapport and trust
- High attention to detail, particularly when handling administrative tasks
- Confident in using systems and managing customer data
- Good organisational and time management skills
- A proactive mindset, with the ability to identify customer needs and opportunities
Desirable (but not essential):
- Experience within insurance, financial services, or a regulated environment
- Background in high-end, premium, or consultative customer service environments
Most importantly, you'll be someone who is eager to learn, professionally driven, and committed to delivering excellent service.
What you'll get in return:
- Salary of £26,000 - £30,000, depending on experience
- Annual bonus of up to 10%
- Full training and support, including professional qualifications
- Hybrid working
- Monday to Friday working hours (no weekends)
- Generous holiday allowance plus bank holidays
- Pension scheme and additional benefits package
- Clear progression opportunities within the business
This is more than just a job - it's a chance to develop a career in a stable, professional, and rewarding environment.
If you're a customer-focused professional looking to take the next step in your career within a reputable organisation, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Support Adviser in Cobham employer: Hays Social Care
Contact Detail:
Hays Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Adviser in Cobham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance or financial services sector. A personal recommendation can go a long way in landing that Customer Support Adviser role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that showcase your skills. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about building rapport with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Support Adviser in Cobham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Adviser role. Highlight your previous customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've gone above and beyond for customers in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use a friendly tone and demonstrate your ability to build rapport through your writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Social Care
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past where you've gone above and beyond for customers. Highlight your communication skills and how you've built rapport with clients, as this is crucial for success in the position.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage multiple priorities or handle difficult customers. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.