At a Glance
- Tasks: Lead tenant engagement and improve customer satisfaction in a community-focused role.
- Company: Established housing provider dedicated to community wellbeing and inclusion.
- Benefits: Competitive pay, flexible working, and opportunities for professional development.
- Other info: Dynamic role with travel across the West Midlands and supportive team environment.
- Why this job: Make a real impact on residents' lives and shape community services.
- Qualifications: Experience in social housing or community engagement and strong communication skills.
The predicted salary is between 28.5 - 28.5 £ per hour.
An established and values-driven housing provider is seeking a Community Partnership & Engagement Officer to play a key role in strengthening tenant engagement, improving customer satisfaction, and ensuring residents have a meaningful voice in service delivery. With a strong commitment to community wellbeing, inclusion, and housing excellence, this organisation provides affordable housing and support services across the West Midlands and works closely with residents, partners, and stakeholders to create thriving communities.
As the Community Partnership & Engagement Officer, you will lead on tenant engagement, resident involvement, and customer satisfaction initiatives across the organisation. Working closely with operational teams, senior leaders, tenant groups, and external partners, you will ensure residents are actively involved in shaping services and influencing key decisions. Key responsibilities will include:
- Leading the delivery of customer engagement strategies and resident involvement programmes.
- Facilitating tenant panels, scrutiny groups, forums, and engagement events.
- Monitoring and evidencing compliance with Consumer Standards, Tenant Satisfaction Measures (TSMs), and Housing Ombudsman requirements.
- Producing reports, surveys, annual tenant reports, and impact assessments.
- Managing customer feedback, complaints monitoring, and service improvement initiatives.
- Building strong partnerships with community organisations, stakeholders, and external agencies.
- Supporting the development of staff training relating to customer engagement and tenant participation.
- Line managing a Community Partnership & Engagement Assistant.
- Representing the organisation at meetings, forums, and community events across the region.
To be successful in this role, you will have:
- Experience working within social housing, community engagement, customer involvement, or a related sector.
- Strong knowledge of tenant engagement, customer satisfaction, and resident participation principles.
- Experience producing reports, analysing performance information, and presenting findings to a range of stakeholders.
- Previous experience managing or supervising staff.
- Excellent stakeholder management and relationship-building skills.
- Knowledge of housing regulation, consumer standards, tenant satisfaction measures, or complaints handling frameworks.
- Strong communication, influencing, and organisational skills.
- Good digital and IT skills, including the use of social media and online engagement platforms.
- A full UK driving licence and access to a vehicle for business use.
Competitive hourly rate of between £24.00 - £28.50 per hour. Opportunity to make a genuine impact on customer experiences and service improvement. Varied and rewarding role with a mix of office, community, and stakeholder engagement activities. Supportive and collaborative working environment. Opportunity to lead on resident engagement initiatives and influence organisational strategy. Ongoing professional development and training opportunities. Flexible role with travel across the West Midlands and occasional wider UK travel.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Officer in Birmingham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hays Social Care.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hays Social Care.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hays Social Care.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hays Social Care. Apply directly through us to stand out!
We think you need these skills to ace Tenant Engagement Officer in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hays Social Care. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenant Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hays Social Care
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hays Social Care. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
