At a Glance
- Tasks: Manage properties, support residents, and ensure vibrant communities.
- Company: A respected housing provider dedicated to quality services.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Opportunity for career growth and varied responsibilities.
- Why this job: Make a real difference in residents' lives and enhance communities.
- Qualifications: Experience in housing management and strong communication skills.
A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods.
As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.
Key responsibilities will include:- Managing tenancy and estate-related issues across a designated housing patch.
- Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements.
- Supporting tenancy sustainment and signposting customers to relevant support services.
- Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes.
- Conducting tenancy visits, estate inspections, and customer meetings.
- Assisting with the allocation and letting of vacant properties.
- Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters.
- Supporting resident engagement activities and customer satisfaction initiatives.
- Maintaining accurate records and contributing to performance reporting requirements.
- Building strong relationships with community partners to support residents and improve neighbourhoods.
- Previous experience within housing management, tenancy management, income recovery, or a related social housing environment.
- Knowledge of rent arrears management, tenancy sustainment, and housing legislation.
- Experience managing customer cases and resolving complex housing issues.
- Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders.
- Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters.
- Good IT skills and experience maintaining accurate housing management records.
- The ability to work independently, manage a busy caseload, and achieve performance targets.
- A full UK driving licence and access to a vehicle for business use.
- Competitive hourly rate of £21.00 - £25.00 per hour.
- Full-time temporary opportunity with a respected housing provider.
- Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities.
- Opportunity to make a tangible difference to residents and communities.
- Supportive team environment and exposure to a broad range of housing services.
- Flexible, community-based role with regular customer and stakeholder interaction.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Officer in Birmingham
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Supported Housing Officer in Birmingham
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Hays Social Care
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Hays Social Care.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Hays Social Care that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
