At a Glance
- Tasks: Lead and improve supported housing services, ensuring quality support for residents.
- Company: Join a growing provider dedicated to safe accommodation and positive outcomes.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for strategic influence and career growth.
- Why this job: Shape the future of supported housing and empower individuals towards independence.
- Qualifications: Experience in management within supported housing or related services is essential.
You will be joining a growing supported housing provider that delivers safe accommodation and person-centred support to individuals with a range of housing and support needs. The organisation is committed to delivering high-quality services that promote independence, tenancy sustainment and positive outcomes for residents. As its services continue to develop, the provider is looking to strengthen its relationships with local authorities, charities, homelessness services and other commissioning partners.
As Service Manager, you will provide operational and strategic leadership across the organisation's Supported Exempt Accommodation Service. You will oversee service quality, performance and compliance, ensuring residents receive meaningful housing-related support and that accommodation is managed safely, effectively and consistently. A significant focus of the role will be strengthening and diversifying the service's referral pathways. You will build productive relationships with local authority housing options and homelessness teams, charities, voluntary organisations and commissioners, developing sustainable professional referral routes alongside existing self-referral arrangements.
You will review and improve referral, assessment and placement processes, ensuring eligibility criteria are clear, referrals are assessed consistently and placements are appropriate for each individual's needs and level of risk. Further responsibilities will include:
- Providing visible and effective leadership to the service team.
- Overseeing support planning, safeguarding, risk management and case recording.
- Monitoring service performance, occupancy, referral activity and resident outcomes.
- Ensuring residents receive person-centred, strengths-based and trauma-informed support.
- Managing complex or high-risk cases and providing guidance to employees.
- Developing relationships with external partners and representing the organisation at relevant meetings and forums.
- Leading quality assurance activity and preparing the service for audits, inspections and commissioner reviews.
- Ensuring effective coordination between support delivery, housing management and property operations.
- Reviewing incidents, complaints and resident feedback to identify learning and service improvements.
- Supporting the sustainable growth and continued development of the service.
To succeed in this position, you will have management or leadership experience within supported housing, supported exempt accommodation, homelessness, housing-related support or a closely related service. You will understand the needs of people who may be homeless, at risk of homelessness or experiencing multiple and complex needs. You will also recognise the importance of delivering meaningful support that promotes independence, tenancy sustainment and planned move-on.
You will ideally demonstrate:
- Experience of managing or improving referral, assessment and allocation processes.
- A track record of developing relationships with local authorities, charities, commissioners or other referral agencies.
- Strong knowledge of safeguarding, risk assessment and support planning.
- Experience of managing and developing employees while promoting a positive and accountable service culture.
- An understanding of the relationship between housing management and housing-related support.
- Experience of quality assurance, auditing, compliance and continuous improvement.
- The ability to monitor performance and produce clear management information.
- Confidence managing complex cases, safeguarding concerns and operational risks.
- Excellent communication, partnership-building and stakeholder-management skills.
- The ability to balance strategic service development with day-to-day operational leadership.
You will be proactive, solutions-focused and committed to delivering high-quality services. You must also be confident representing the organisation externally and building trusted relationships with senior stakeholders and referral partners. An enhanced DBS check will be required for this position.
You will have the opportunity to take a leading role within an organisation committed to providing safe accommodation and achieving positive outcomes for residents. The position offers a varied balance of operational leadership, service improvement and strategic partnership development. You will have the autonomy to strengthen referral pathways, improve systems and processes, develop external relationships and influence the future direction of the service.
You will also receive:
- A competitive salary of £40,000
- Ongoing opportunities for professional development.
- The opportunity to make a meaningful difference within supported housing.
- A permanent, full-time position within a growing organisation.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Service Manager in Birmingham employer: Hays Social Care
At DVLA, we pride ourselves on being a 'Platinum Employer' recognised by ACCA, offering a vibrant and dynamic work environment in Swansea. Our commitment to employee development is evident through extensive training opportunities, flexible working arrangements, and a strong focus on work-life balance, making us an excellent choice for those seeking meaningful careers in finance. Join our diverse and inclusive team where your expertise will contribute to strategic decision-making and continuous improvement across the Agency.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Service Manager in Birmingham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hays Social Care.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hays Social Care.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hays Social Care.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hays Social Care. Apply directly through us to stand out!
We think you need these skills to ace Housing Service Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hays Social Care. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hays Social Care
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hays Social Care. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
