Credit Control - Ripon

Your new company is a successful, people-focused business in the agricultural and machinery sector, with a reputation for delivering exceptional service. They are looking for a proactive and commercially minded Credit Controller to join their Finance team.

Your new role involves managing a customer portfolio, ensuring payments are received in line with agreed terms while maintaining positive customer relationships. Key responsibilities include:

• Manage and maintain your own customer ledger.
• Open new customer accounts and maintain accurate account records.
• Proactively collect overdue payments via telephone, email, and written correspondence.
• Build strong working relationships with customers and internal departments.
• Ensure all collection activities are completed in a timely and professional manner.
• Investigate and resolve invoice, payment, and account queries.
• Negotiate and manage repayment arrangements where required.
• Support cash collection targets and aged debt reduction initiatives.
• Carry out account reconciliations and maintain accurate customer information.
• Monitor and manage customer credit limits within authorised levels.
• Escalate high-risk accounts and payment concerns to the Credit Control Manager.
• Support third-party debt recovery processes when necessary.
• Ensure company credit control procedures and compliance requirements are followed at all times.

What you'll need to succeed:

• Minimum of 3 years' experience within Credit Control, Cash Collection or Accounts Receivable.
• Proven experience managing a customer ledger and reducing aged debt.
• Strong negotiation and influencing skills.
• Excellent telephone manner with the confidence to have difficult conversations professionally.
• Ability to build relationships with customers at all levels.
• Strong organisational skills with the ability to prioritise workloads effectively.
• A methodical approach and keen attention to detail.
• Experience using Microsoft Office applications, particularly Excel.
• Experience working with financial systems.
• Ability to make sound decisions and recognise when escalation is required.
• Positive, proactive, and team-oriented approach.

Desirable:

• Experience working in a sales-driven or commercial environment.
• MICM qualification or equivalent experience.

What you'll get in return:

• Competitive salary and benefits package.
• A stable and successful business with a strong industry reputation.
• The opportunity to take ownership of your own ledger and make a visible impact.
• Supportive management and collaborative team culture.
• Ongoing training and professional development opportunities.
• Long-term career prospects within a growing organisation.
• A varied role with plenty of customer interaction and problem-solving opportunities.
• The chance to work for a business that values expertise, integrity, and outstanding customer service.

If you're an experienced Credit Controller who thrives on building relationships, resolving issues, and delivering results, we’d love to hear from you.