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- Tasks: Provide top-notch customer support via phone and email while building product knowledge.
- Company: Join a dynamic team in Wokingham with a focus on finance and accounting.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers navigate tax and accounting queries.
- Qualifications: Degree in Finance/Accountancy or AAT equivalent, plus customer service experience.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 24000 - 24000 £ per year.
6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE. Our client is based in Wokingham (parking available) and seeking a graduate from a Finance / Accountancy background (ideally) to join their Accounting Support Team.
Responsibilities:
- Answer 1st line customer support telephone calls and emails, providing exceptional customer care.
- Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.
- Build knowledge of products and use this to offer customers support to ensure they have the best experience.
- Raise enhancements requests/defects to be reviewed.
- Assist existing and prospective customers with general sales enquiries, taking payments where necessary.
- Suggest new ideas or improvements to support materials (FAQs, user guides and Knowledge Base).
- Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.
What we need:
- A university degree which includes Accounting &/OR have AAT equivalent qualification.
- At least 6 months Customer Service Experience.
- Confident, calm and concise telephone manner.
- Clear communication both written and spoken.
- An analytical and organised approach to problem solving.
- The ability to interact positively with customers at all levels.
- To work well under pressure.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Customer Support Executive - 6 month FTC in Reading employer: Hays Senior Finance
Contact Detail:
Hays Senior Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - 6 month FTC in Reading
✨Tip Number 1
Get to know the company and its products inside out. Research their services, especially in tax and accounting, so you can impress them with your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Support Executive. This will help you stay calm and confident when dealing with real customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and what they value in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Support Executive - 6 month FTC in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and any finance/accountancy qualifications. We want to see how your background fits the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your analytical skills can help us improve our services. Keep it concise but impactful!
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your written application reflects that. Use straightforward language and check for any typos or errors. We love a polished application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Senior Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of tax and accounting processes. Familiarise yourself with common customer queries related to these areas, as well as the products offered by the company. This will help you answer questions confidently and show that you're proactive.
✨Practice Your Communication Skills
Since this role requires a calm and concise telephone manner, practice answering mock customer calls with a friend or family member. Focus on being clear and friendly in your responses, as this will reflect your ability to interact positively with customers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you used your analytical skills to resolve a problem. This will demonstrate your organised approach and ability to work well under pressure.
✨Be Ready to Suggest Improvements
Think about potential enhancements for support materials like FAQs or user guides. During the interview, share your ideas on how these could be improved. This shows that you're not just focused on the role but are also thinking about how to contribute to the team's success.