At a Glance
- Tasks: Lead a team and manage client relationships in the European VAT space.
- Company: Join a growing specialist business focused on compliance and customer service.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for professional growth and development.
- Why this job: Make a real impact by driving service excellence and supporting business growth.
- Qualifications: Experience in account management and team leadership within VAT compliance.
The predicted salary is between 42750 - 52250 £ per year.
The Opportunity
We are recruiting for a hands-on Client Services Manager to join a growing specialist business operating within the European VAT and compliance space. This is a key leadership role where you will act as the primary point of contact for a portfolio of European clients, ensuring an outstanding customer experience while leading and developing a small, high-performing team. You will play a critical role in driving service excellence, improving processes, and supporting business growth across multiple international jurisdictions.
Key Responsibilities
- Act as the main contact for a portfolio of European VAT clients, delivering a high-quality, responsive service.
- Build strong client relationships, ensuring high levels of customer satisfaction and retention.
- Lead, manage, and develop a growing team, setting clear expectations and maintaining standards.
- Oversee daily workflows, ensuring accuracy, compliance, and timely delivery across multiple jurisdictions.
- Resolve client and operational issues with a proactive, solutions-focused approach.
- Maintain up-to-date knowledge of European VAT legislation and regulatory changes.
- Communicate effectively with clients and internal teams via phone, email, and meetings.
- Identify and implement process improvements to enhance efficiency and service delivery.
Candidate Profile
- Proven experience in account management within the European VAT / compliance sector.
- Demonstrable team leadership and people management experience.
- Strong customer focus with a track record of delivering excellent client service.
- Confident communicator with the ability to build relationships at all levels.
- Highly organised with strong attention to detail.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Strong problem-solving skills and a proactive mindset.
Personal Attributes
- Positive, confident, and motivating leader.
- Commercially aware and results-driven.
- Calm under pressure and adaptable to change.
- Professional, approachable, and client-focused.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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